Chloe Williams

The inbound fax queue is where most of the operational and clinical consequences of fax infrastructure decisions are felt directly. A lab result that routes to the wrong queue and sits unreviewed for two hours. A referral that arrives in a general inbox and is not seen by the intake coordinator until mid-afternoon. An authorization […]

A specific set of beliefs about fax circulates in enterprise IT and healthcare leadership conversations, each of which is wrong in ways that are costing organizations real money, real compliance exposure, or both. These beliefs are not fringe opinions. They are mainstream assumptions held by thoughtful people who have simply not had occasion to examine

Ask most IT leaders whether fax is mission-critical infrastructure at their organization and they will give an ambiguous answer. They know that clinical staff depend on fax for referrals and results. They know that billing depends on fax for authorization correspondence. They know that if the fax server goes down during a high-volume period, phones

The etherFAX network is a purpose-built secure cloud fax transmission network that underlies Lane’s Fax 2.0 product and the cloud transmission layer of Passport. When a fax is transmitted through Fax 2.0 or Passport, it routes over the etherFAX network rather than through traditional PSTN telephone infrastructure. What Makes etherFAX Different From Standard Fax Networks

Every merger and acquisition generates an integration checklist. EHR systems need to be evaluated and eventually consolidated. Financial systems need to be connected. HR and payroll platforms need to be unified. Network infrastructure needs to be extended or rebuilt. Fax infrastructure appears on that checklist, if it appears at all, near the bottom, alongside other

There are many ways to communicate documents between organizations in 2026. EHR-to-EHR messaging, Direct Trust secure messaging, FHIR-based API connections, secure email portals, health information exchanges, and various vendor-specific platforms all provide mechanisms for cross-organizational document exchange. Each of them has real value. Each of them also has a requirement that fax does not: both

The challenge of making the case for fax infrastructure investment to an executive team is not that the case is weak. The challenge is that fax infrastructure investment does not tell a compelling story through the usual frameworks that technology investments use: new capability, competitive advantage, user experience improvement, or revenue generation. Fax modernization is

Lane celebrates its fiftieth year in enterprise fax in 2026. That milestone is worth marking not as nostalgia but as an empirical data point. Fifty years is a long time for any technology company to remain in continuous operation in a single technology domain. Understanding what sustained Lane’s position in that domain for half a

In most organizations, a fax failure is not a reported incident. It is a symptom that gets discovered after the fact, attributed to a vague communication problem, and resolved through a workaround rather than a root cause investigation. The physician calls to ask why a lab result has not arrived. The billing team discovers that

Yes. Passport supports fax broadcasting, which allows organizations to transmit a single document to a large list of recipients in a single operation rather than initiating individual transmissions manually. Broadcasting is used by organizations that need to distribute the same document to a defined recipient list at scale: a health system sending a policy update