Trust in a communication channel is not arbitrary. It is built on a specific set of properties: that the document reaches the intended recipient, that there is a record confirming it arrived, that the content cannot be easily intercepted or altered in transit, and that the channel works consistently regardless of what technology the other […]
Why Fax Is Still the Most Trusted Document Channel in Business Read More »
Passport supports TIFF, PDF, and Microsoft Office document formats for outbound fax transmission. In practice, that means the documents your team is already working with, reports generated by your EHR, PDFs from your document management system, Word documents, Excel spreadsheets, and standard image formats, can be sent directly through Passport without requiring manual conversion or
FAQ Friday: What File Formats Does Passport Support for Outbound Fax? Read More »
When a fax fails, Passport does not go silent. The platform detects the failure, retries the transmission automatically, and alerts the relevant parties if the document cannot be delivered after the configured number of attempts. That might sound like a basic expectation, but it is not what most organizations experience with legacy fax servers or
FAQ Friday: How Does Lane Handle Fax Delivery Failures and Retries? Read More »
Public health surveillance depends on a chain of communication that begins in the laboratory. When a clinical or public health laboratory identifies a result that meets the criteria for a reportable condition, state law and federal regulations require the laboratory to notify the appropriate public health authority within a defined timeframe. That notification is the
How Public Health Laboratories Use Fax for Reportable Disease Notifications Read More »
Prior authorization is one of the most administratively burdensome workflows in American healthcare, and it is not getting better. The American Medical Association’s 2024 survey on prior authorization found that physicians and their staff spend an average of nearly 14 hours per week completing prior authorization requests, and that more than one in three physicians
Prior Authorization and Fax: Why the Process Is Still Broken and What Modern Fax Fixes Read More »
Most organizations that have thought carefully about their fax platform have thought about transmission security, delivery confirmation, and cost. Fewer have thought carefully about routing, which is the configuration layer that determines what actually happens to a fax after it arrives or before it sends. Routing is where the operational value of an enterprise fax
What Good Fax Routing Actually Looks Like in Practice Read More »
When healthcare IT teams make the case for fax infrastructure investment, they typically frame it as an IT modernization project: lower maintenance costs, better compliance posture, reduced staff overhead. Those are legitimate arguments, and they are often sufficient to justify the investment on financial and operational grounds alone. What that framing misses is that fax
Why Fax Modernization Is a Patient Safety Issue, Not Just an IT Issue Read More »
The conversation about replacing fax in regulated industries has been happening for more than twenty years. During that time, EHR adoption reached near-universal levels in hospitals. Health information exchanges expanded. Secure messaging platforms matured. FHIR-based APIs became regulatory requirements for major payers and providers. And through all of it, fax volume in healthcare, financial services,
Why Regulated Industries Will Never Fully Replace Fax Read More »
T.38 is a telecommunications protocol developed specifically to handle fax signals over internet-based connections. If you have encountered reliability problems with fax over VoIP, or if you are evaluating enterprise fax solutions and want to understand why some platforms perform more reliably than others, T.38 is worth understanding. The Problem T.38 Was Designed to Solve
FAQ Friday: What Is T.38 and Why Does It Matter for Fax Reliability? Read More »
Most organizations have undergone security audits of their EHR, their cloud storage, their email environment, and their network infrastructure. Fax infrastructure is included in those audits far less consistently, partly because it is often managed as a telecommunications utility rather than a system that handles protected health information, and partly because the failure modes of
How to Conduct a Fax Security Audit at Your Organization Read More »
Altera Digital Health (formerly known as Allscripts) has a proven track record of developing cutting-edge technology for healthcare systems. Lane’s Passport product is leveraged as a solution for hospitals within Altera’s ecosystem to provide faxing of lab results. With this partnership, hospitals benefit from the latest in healthcare technology, delivered by a team with years of experience in providing innovative solutions.
Lane has been an authorized partner with Clinisys (previously Sunquest) for decades. Since 1979, Clinisys has been providing diagnostic informatic solutions to laboratories and healthcare organizations. They develop, design and support a comprehensive clinical information suite for over 1200 hospitals. Clinisys is constantly evolving and pushing the boundaries of diagnostic care for pathology laboratories worldwide.
