Yes. Passport supports automated fax transmission from business applications through its API and through certified integrations with a range of EHR, LIS, CRM, and document management platforms. Automated fax is one of the primary ways that high-volume organizations eliminate the manual initiation step from fax-dependent workflows.
How Automated Fax Works
Passport’s API allows developers to connect any application that generates documents for external delivery directly to fax transmission infrastructure. When an application triggers a fax through the API, it passes the document and the destination fax number to Passport. Passport handles the transmission through the etherFAX network, generates a delivery confirmation, and logs the transmission in the audit trail, all without any action from a staff member.
For laboratory environments, that means a result finalized in the LIS transmits automatically to the ordering provider’s fax number without a laboratorian manually initiating each fax. Lane’s certified integration with Clinisys connects result finalization directly to Passport for automated delivery. For Epic environments, Lane’s integration with Epic Print Services and the Epic Connection Hub allows documents generated within Epic to route through Passport automatically. For organizations sending from Outlook or Gmail, the email-to-fax integration allows faxes to be initiated from within the email client.
What Automation Enables Operationally
The operational value of automated fax is most visible in high-volume environments where manual initiation creates backlogs. A laboratory processing hundreds of results per day cannot practically have staff manually faxing each one. Automation driven by result finalization means results go out as they are completed rather than accumulating in a queue that creates a delay between result availability and provider receipt.
Automation also eliminates a category of human error that exists in manual workflows. Manual fax initiation can result in incorrect recipient numbers, missed transmissions, or duplicate sends. Routing rules configured in Passport and driven by the sending application eliminate those error modes because the transmission logic is consistent and does not depend on individual staff attention.
The delivery confirmation and audit trail that Passport generates for automated transmissions are identical to those generated for manually initiated faxes. Every automated transmission produces a timestamped record that supports compliance documentation requirements regardless of whether the initiation came from a person or an application.
For organizations interested in building automated fax workflows from a specific application or EHR, schedule a strategy call with the Lane team to discuss the integration options that fit your technology environment.
