Lane System Components
Lane partners with technology leaders to develop a reliable, powerful integrated messaging system that can easily be customized for your needs.
One Faxing Solution to Meet Your Needs
See the specifics of the Lane integrated messaging system by selecting the sections below.
SYSTEMS
Passport is an extensible, modular system that uses distributed processes and industry-standard components, enabling developers to expand or add to its capabilities:
- The Passport core layer handles all message processing and queuing. All message details are held in SQL databases, providing a solid foundation and flexible reporting. Full message content, including archived messages, are stored in files on the company LAN, SAN or WAN.
- The Passport communication layer handles all communications. It can be remote, extending over different geographical areas, and contains only the modules configured for your system.
- A range of distributed services for additional message processing features are available. Communicating via COM+, these can be installed on one or more platforms or virtual machines for load balancing and increasing performance.
- User applications for message handling and system management can communicate with Passport via MMC, COM+ or the Passport PCC module.
ERIS (etherFAX Remote Integration Service) is a lightweight containerized application that can replace many local fax functions so that your data communications can experience greater efficiency on all fronts.
- ERIS has the ability to process outbound jobs from your file system and deliver to the etherFAX network, while the scheduler manages all outbound transactions and provides status upon completion. All transactions are delivered securely to and from the etherFAX network.
- The powerful capabilities of ERIS include inbound routing and processing, email/SMTP support, an extensible “job processor” framework, and zero need for configuration.
- ERIS supports many applications, including Epic, NextGen, RightFax/FCL, etherFAX/XML, GFI/FaxMaker, and Fujitsu Scanners.
- ERIS is a great fit for those who have migrated to or currently use EPIC systems. ERIS is on EPIC’s App Orchard as a preferred integration solution primarily for hospitals.
Fax over Internet Protocol (FoIP) has significant benefits, both financial and operational. As with many of the new technologies being introduced to the market today, FoIP has the potential to deliver significant competitive advantages.
- Lane’s Passport Fax over IP (FoIP) solution leverages field-proven Dialogic® Brooktrout® fax technology to deliver high performance, reliability, and scalability. Brooktrout® SR140 Fax Software performs well in virtual environments and has been tested running multiple SR140 channels simultaneously on separate VMs on a single host server. This enables hosting of multiple fax services or hosting fax and voice services on a single physical server.
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- Passport offers seamless integration of messages into an efficient communications system. It enables intelligent and automatic delivery of information to and from users, workgroups or workflows, whether they are inside or outside your organization, without user intervention.
- Delivery rules can be simple: for example, delivering incoming messages to a single email address or linking incoming fax numbers to specific email addresses.
- Routing can involve the automatic capture of data from incoming faxes and then route them to a destination based on that data.
- Passport uses a variety of technologies to achieve successful routing, including OCR, keyword look-up, and barcode reading.
Virtualization is the process of consolidating multiple physical computers onto a single traditional hardware server using virtualization software products such as VMware and Microsoft Hyper-V. The software partitions the physical server into separate, secure virtual machines that each run independently of one another with distinct operating systems and applications on each virtual machine, each with their own processors, memory, networking storage and BIOS. Consolidation of multiple servers into one utilizes far more of the available hardware capacity than the traditional approach of running one application per server.
- Benefits of virtualization include:
- Significantly reduced infrastructure costs as fewer physical servers are required meaning less hardware, less maintenance, less energy usage and lower administration costs.
- Improved operational flexibility as virtualization allows server and storage resources to be set up or repurposed as required to meet changing business needs. Disaster recovery is also much easier to manage in a virtualized environment.
- Greener IT by reducing overall energy use and space requirements lower the organization’s carbon footprint.
PRODUCTS
Lane Telecommunications has reinvented the fax machine with Fax 2.0, a solution that uses the advanced integrated messaging platform Passport 4000. With Fax 2.0, businesses no longer need to maintain a phone infrastructure or fax machines. Fax 2.0 uses Passport 4000, which is an integrated messaging platform and is able to integrate all document delivery needs into one compliant, scalable, and cost effective solution. While Fax 2.0 sends messages over the internet, the Passport 4000 system itself is available as traditional onsite software or as a service from the cloud, according to preference.
- Fax 2.0 At A Glance:
- Increased and simplified compliance with a consolidated communications platform and all confirmations, (audit trail), stored in one place.
- Faster transmission of faxes allows for instantaneous communication when sending to other FAX0 recipients.
- No drop outs or restarts and guaranteed message integrity for more reliable transmission.
- A versatile solution that allows for any input to any output format including Fax, email, application data and more.
- Fully encrypted and secure for greater confidentiality and compliance.
- Elimination of PTSN supplier PSTN fax ports, and onsite software hosting significantly drives down costs.
- Elimination of PTSN call charges, PTSN equipment, and associated PTSN maintenance overhead which takes up internal time and expense.
- A highly flexible and scalable solution, Fax 2.0 grows alongside your business.
- Offers consolidation of fax and other critical messaging systems.
- Allows you the opportunity to offer your fax recipients a virtual fax machine using the same system, in order to receive encrypted electronic faxes.
- Leveraging the latest cloud-based technology, businesses no longer need to worry about obsolete software, maintenance, or updates.
- Businesses can enjoy the latest version of technology and immediately benefit from security and efficiency enhancements.
- No single point of failure.
- Built-in scalability, disaster recovery, and allows for business continuity.
- The Dialogic® Brooktrout® SR140 Fax Software provides Fax over IP (FoIP) capabilities for integrating fax servers and fax document management solutions with VoIP networks.
- Brooktrout SR140 can achieve the same high level of performance, reliability, and scalability as Dialogic® Brooktrout® Fax Boards.
- The Brooktrout SR140 can be deployed in SIP, H.323, and MGCP environments and provides native SIP and H.323 support.
- It has been successfully tested for interoperability with IP-PBX and VoIP gateways from leading vendors, is suitable for a variety of network-based fax applications, and can be integrated with document management and business process automation systems to support compliance with regulations such as Sarbanes-Oxley, HIPAA, and Basel II.
- The Brooktrout SR140 is available in densities ranging from two to 60 channels and can support over 200 ports on a single server. Additional channels can be installed with new software license keys.
- The Passport Server can utilize up to 512 ports, which includes Fax ports, FileAPI, email, etc.
- View Brooktrout datasheet
Features | Benefits | |
No boards to install or maintain | Processing fax without boards reduces complexity and simplifies deployment, logistics, and upgrades. This is accomplished with software downloads. The need to stock spare boards is eliminated | |
Uses same field-proven T.30 protocol stack as the Dialogic® Brooktrout® TR1034 Fax Board | Basing FoIP on the field-proven T.30 protocol ensures a high level of reliability and enables new T.38-based fax devices to communicate with legacy T.30-based fax devices | |
Based on a lightweight, high-performance fax engine supporting up to 120 channels per server | Allows easy scalability for FoIP with exceptionally low CPU utilization that saves resources | |
Includes Dialogic’s DID inbound fax routing | Enables the Brooktrout SR140 to route faxes directly to specific users for fax-to-email, unified messaging, fax document management, workflow and document delivery, and compliance systems | |
Uses the same API (Dialogic® Bfv API) as Dialogic Brooktrout Fax Boards | An application written to the Dialogic® Bfv API can be used with Dialogic® Brooktrout® fax hardware and software on both TDM and VoIP networks | |
Integrates with VoIP Networks | Enabling FoIP on a VoIP network can reduce toll charges and administrative and maintenance costs |
- The Dialogic® Brooktrout® TR1034 Fax Board is a high-performance, intelligent board that offers both TDM- and IP-based fax capabilities.
- The Brooktrout TR1034 is suitable for a variety of network- based fax applications and can be integrated with document management and business process automation systems to support compliance with regulations such as Sarbanes-Oxley, HIPAA, and Basel II.
- As companies move to VoIP networks, the versatile Brooktrout TR1034 can provide an easy migration path from traditional TDM-based fax systems to hybrid and all-IP fax systems.
- Dialogic works with leading IP-PBX and gateway vendors to ensure fax interoperability.
- It is available in both PCI and PCI Express (PCIe) formats.
- The Brooktrout TR1034 delivers call completion at fast connection rates with field-proven reliability across a wide variety of fax machines and line conditions.
- View Brooktrout whitepaper
Features | Benefits | |
Sends and receives faxes up to 33.6 kbps based on the V.34 fax standard | Processes fax at more than twice the speed of 14.4 kbps fax boards, which can translate into significant savings on long distance toll charges | |
Supports V.8 fast handshaking and advanced compression | Cuts call setup and session-management time by one-third | |
Offers a wide range of configurations, including 2, 4, and 8 analog channels; 2 and 4 DID/Combo channels; 2 and 4 BRI channels 4, 8, 16, and 24 T1/PRI; 8, 10, 16, 20, and 30 E1/PRI channels | Allows for easy scalability as a company grows | |
Includes Dialogic’s DID inbound fax routing | Enables the routing of faxes directly to specific users for fax-to-email, unified messaging, fax document management, workflow and document delivery, and compliance systems | |
Supports both PSTN and VoIP networks | Can provide an easy transition to VoIP from legacy systems | |
Supports T.30 and T.38 fax protocols | Eliminates the security vulnerability posed by Class 1, Class 2, and other fax devices that use V.90 | |
Includes Dialogic® Technology Expansion Capability (TEC) | Enables customers to increase board features and functionality simply by downloading and installing a new license |
Lane’s Passport Personal Communications Center (PCC) is a powerful client application which provides a flexible and user-friendly alternative to traditional email interfaces. It can be used to prepare, send, track and receive messages directly from your desktop.
- PCC communicates directly with Passport, avoiding any email latencies, storage problems and audit compliance issues. Furthermore the application is able to:
- Create messages containing both text and attachments and addressed to multiple destinations. Options include priority settings, delayed dispatch and user-selectable cover sheet.
- Track, resubmit, re-route or cancel messages. You can retrieve messages historically or query the system audit trail on a personal or departmental basis.
- Set up automatic approval systems, with the option to prevent designated approvers from approving their own messages. You can create and append reasons for rejecting a message.
- Based on .Net framework and runs on Microsoft Windows.
- Resides in the Windows system tray and notifies the user if a new message is received and when final delivery has taken place.
SecurePort communicates secure messaging and helps a variety of industries such as healthcare, finance, legal and governmental bodies meet existing and emerging regulatory frameworks while improving trust between customers and partners. Passport fully meets the Health Insurance Portability and Accountability Act (HIPAA), security rulings.
INTEGRATIONS
- Lane has developed the Passport messaging server to ensure easy integration with existing IT and telecom infrastructures.
- By creating customized solutions for our customers, our development team can work with you to ensure your Passport solution links seamlessly with legacy host systems as well as the latest IP networks.
- We can message-enable back-office and desktop applications using industry standard components such as SMTP and WebSphere MQ. Passport supports the latest Windows® Server version.
- Passport enables your staff to utilize their familiar email interface, Microsoft Outlook to send and receive faxes directly into their desktop. By using fax in exactly the same way as they would use email, this ensures fast and easy take-up, and minimizes training.
- The document conversion process enables users to create faxes in exactly the same way as they create an email message. They simply address the email to one or more fax destinations, enter the message text, attach any relevant documents – and send.
- Lane delivers exactly the system you need. Our in-house team has the expertise to customize, configure and install the system that is right for your business. In particular, we work with you directly to ensure your Passport solution meets your exact requirements.
- Passport offers a range of interface options to enable connectivity with existing in-house systems and applications. We have proven interfaces for standard protocols such as FTP, IP, SMTP and WebSphere MQ, as well as for most existing back office systems and applications.
- If an interface is not covered by our extensive library, our team of in-house messaging server specialists can develop a custom interface.
- Passport also includes Message Objects – an open application programme interface (API). This enables your in-house developers to integrate it into your own systems and applications.
- Message Objects is supplied as standard and allows you to create, manage and retrieve messages. It can be used in C++, Visual Basic, VB Script and .Net applications as well as Active Server Pages.
COMPLIANCE
- The regulatory environment in which you operate has become far more stringent over recent years. It’s not just public companies that are subject to compliance requirements. Legal requirements under codes such as Sarbanes-Oxley and HIPAA compel most companies to follow a complex set of procedures for monitoring, logging and tracing transmitted documents.
- As a result, organizations must ensure that all communications, including those through fax machines and multi-function peripherals, are monitored, and that the information transmitted is documented and archived. To do this, you need to identify which specific employee has transmitted each document, which is not possible with standard fax machines.
- All critical incoming documents have to be traceable: if they arrive as hard copy, their subsequent movements are not easily verified.
- Passport enables you to meet all current compliance requirements through seamlessly integrating fax and messaging into your broader communications environment. By enabling incoming and outgoing documents to be monitored and logged, it enables you to fulfill all compliance obligations, and in particular:
- Users can be automatically authenticated by the system and their access permissions controlled.
- Originating applications can be validated.
- Restrictions can be placed on the destination and types of files included in outgoing messages.
- Document records are securely retained and readily available in a central archive for a legally-required period.
When it comes to information security, Lane Telecommunications has always been at the forefront of best practices. That’s why Lane made the decision to pursue certification to ISO 27001, the leading international standard focused on information security. Having achieved this certification as recently as May of 2021, Lane can now demonstrate how we’ve defined and implemented our best-practice information security processes, making our team a distinguished entity in our field.
ISO 270001 defines the context, scope, and objectives in acquiring this certification and adhering to best practices in information security. A defined management framework that describes the organizational processes to be followed, Lane’s team was successful in meeting the ISO27001 implementation objectives. As part of the ongoing maintenance of the certification, Lane completes an internal audit and external audit to allow us to measure, monitor, and review business practices.
In obtaining this highly beneficial certification, Lane has created champions across our company that are committed to applying new processes and practices.
- Transmission Security: A covered entity must implement technical security measures that guard against unauthorized access to e-PHI that is being transmitted over an electronic network.
- Since the introduction of the Health Insurance Portability and Accountability Act (HIPAA) in 1996 and the more recent Health Information Technology for Economic and Clinical Health Act (HITECH) in 2009, healthcare providers are under ever increasing pressure to ensure the security of Protected Health Information (PHI).
- This security not only relates to PHI stored within the organization but also to when it is electronically (e-PHI) transmitted outside of the organization to other entities.
Contact Us
Our dedicated team is always on standby to answer any questions you may have on our services. Once you submit your form, one of our experts will reach out to you.
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