Yes, and for many organizations, this is one of the most impactful workflow improvements they make when they switch to a modern faxing solution.
The short answer is that Lane’s Passport platform supports fax-to-email and email-to-fax functionality, which means your team can send and receive faxes directly through their existing email clients, whether that’s Microsoft Outlook, Gmail, or any other SMTP-compatible email application, without ever opening a separate fax interface.
How Does It Work?
With Passport’s integrated messaging capabilities, outbound faxes can be initiated directly from your email client. You compose a message as you normally would, attach the document you want to send, and address it to the recipient’s fax number using a designated format. Passport handles the transmission from there, routing the document securely over the etherFAX network.
Inbound faxes work the same way in reverse. When someone sends a fax to your number, it arrives in your email inbox as an attachment. No walking to a machine, no shared fax tray, no wondering whether a critical document arrived.
Why Does This Matter?
For organizations in healthcare, legal, and financial services, the friction of switching between tools is a real cost. When staff have to leave their email client to log into a separate fax application, check a shared fax queue, or walk to a physical machine, that adds up in time, in missed documents, and in compliance risk from documents left unattended at a shared printer.
Embedding fax capability into the email interface your team already uses removes that friction entirely. Documents flow into and out of the same inbox where everything else gets managed, and every transmission is logged and trackable.
What About Microsoft Teams?
Lane has also developed a dedicated Passport Fax App for Microsoft Teams, which brings the same send-and-receive fax functionality directly into the Teams interface. For organizations that have moved their daily communication to Teams, this means faxing is available right alongside chats, channels, and meetings with no context switching required.
Is This Secure?
Absolutely. All fax transmissions through Passport are processed over a highly secure, encrypted network. The same compliance standards that apply to all Lane fax traffic, including HIPAA compliance and ISO 27001 certification, apply to faxes sent and received through email integration. You get the convenience of email with the security and regulatory standing of fax.
If you’re still asking your team to use a standalone fax machine or a separate portal just to send a document, it’s worth exploring what a proper email integration looks like. Contact Lane to schedule a demo.
