Chloe Williams

Organizations that have grown beyond a single location often discover that their fax infrastructure has grown the same way they have: one site at a time, each with its own fax server or machine, its own configuration, its own fax numbers, and its own approach to managing routing and troubleshooting. The result is not a […]

When someone in a healthcare organization reports that fax is down, they almost always mean one of two very different things. Either the fax system is visibly unavailable, unable to send or receive anything, which is what most people think of as downtime. Or the fax system appears to be working but is failing silently,

The most common error in fax cost analysis is treating the telecom invoice as the total cost of fax. The PSTN line charges are visible, they appear on a predictable monthly invoice, and they are easy to compare against a platform subscription. If the platform subscription is lower than the line charges, the math looks

Every other communication channel that an enterprise organization uses requires some version of an introduction before it can be used to communicate with a new external party. Sending a document through a health information exchange requires both organizations to be connected to a compatible exchange. Exchanging clinical data through Epic’s Care Everywhere requires both organizations

Fax was adopted in business for one reason: it moved documents faster than the mail. That was the value proposition in the 1970s and 1980s when commercial adoption took hold. A contract that would have taken days to reach a counterparty by mail could arrive in minutes. A clinical result that needed to reach a

Lane’s support relationship with customers does not end at go-live. Implementation is the beginning of an ongoing partnership, and the support structure that follows is designed for the kind of mission-critical environments that Passport and Fax 2.0 serve. What Post-Implementation Support Covers Lane’s support team is available to help with transmission troubleshooting, routing configuration questions,

Zero-trust security is a framework built on a single principle: never trust, always verify. Traditional network security assumed that anything inside the corporate perimeter could be trusted. Zero-trust assumes that the perimeter is effectively gone, that users are accessing systems from a variety of locations and devices, and that every access request needs to be

One of the most frequently asked questions about cloud-based fax platforms is what happens when the recipient does not have internet connectivity. The question reflects a reasonable concern: if modern fax routes over IP networks, does that mean it only works when both sides are online and on compatible infrastructure? The answer is no, and

The concept of the last mile comes from telecommunications infrastructure. Building fiber optic cable to a neighborhood is technically and economically feasible. Getting that fiber into every individual home is the hard part, the last mile where the cost and complexity per connection is highest and where the aggregate infrastructure investment cannot easily scale. Healthcare

There have been at least five major waves of digital transformation in the past three decades, each of which was predicted to displace fax as a business communication channel. EHR adoption was supposed to replace it. Health information exchanges were supposed to replace it. Secure email was supposed to replace it. Unified communications platforms were