Chloe Williams

Every laboratory eventually has to correct a result. A specimen is found to have been mislabeled, an instrument issue is identified, a transcription error is caught, a reference range was wrong, or additional testing changes the interpretation. Corrections are a normal part of laboratory quality, and handling them well is a sign of a mature […]

Healthcare organizations measure quality in many ways: turnaround times, readmission rates, medication errors, critical value communication, patient access. Fax rarely appears on those dashboards. It lives in IT as an infrastructure item, tracked, if at all, as uptime. That framing undersells what fax does. Uptime says whether the system was running. It does not say

A single small office can manage its fax number the way it manages its mailing address: write it on letterhead and forget about it. An enterprise cannot. A health system, a laboratory network, or a multi-site organization may hold dozens or hundreds of fax numbers spread across departments, sites, and acquired entities. Each number is

An incident response plan describes what an organization does when something goes wrong with a system that handles sensitive information. In many healthcare and regulated organizations, the plan covers email, endpoints, the EHR, and the network in detail, and says little or nothing about fax. That gap is easy to miss because fax tends to

Read three fax vendor websites in a row and you will see the same phrases repeated: secure, HIPAA compliant, cloud-based, delivery confirmation, integrations, audit trail. On a feature comparison grid, the boxes all get checked. The grid hides the fact that each of those phrases can describe a capability that is solid or one that

Yes. Passport supports scheduled fax sending, allowing users to queue a transmission for delivery at a specified future time rather than sending immediately. How Scheduled Sending Works When a user initiates a fax through Passport’s Personal Communications Center, they can specify a scheduled delivery time rather than sending immediately. Passport holds the transmission in the

Ask a laboratory client services team what takes up most of their day and the answer is often some version of the same question from ordering providers: I have not received a result for this patient. Where is it? That question looks simple and carries real weight. A physician waiting on a result may be

Continuity of care is easy to define and hard to deliver. A patient sees a primary care physician, gets referred to a specialist, has imaging done at an outpatient center, is admitted to a hospital, and is discharged to a skilled nursing facility or home health agency. Each handoff is a point where the patient’s

Every fax that lands in a queue is a document that someone can open. In a healthcare organization, a large share of those documents contain protected health information, which means the question of who can open which queue is a compliance question as much as an administrative one. The shared fax machine answered that question

Most executive teams see fax performance the same way they see plumbing. It does not appear on any dashboard until it fails, and then it dominates a meeting. That pattern is a reporting problem more than an infrastructure problem. Leadership cannot govern what it cannot see, and fax infrastructure that produces no regular reporting stays