Chloe Williams

Prior authorization denials are one of the most significant and persistent sources of revenue cycle risk in healthcare. The American Medical Association’s 2024 prior authorization survey documented that physicians and their staff spend an average of nearly two full business days per week on prior authorization tasks, and that the volume of denial and appeal

Hospital pharmacy departments manage one of the most documentation-intensive and compliance-sensitive workflows in a hospital. Medication orders arrive from prescribers and need to be verified, processed, and dispensed accurately. Prior authorization requests for specialty medications go to payers and require timely responses before treatment can begin. External communications with specialty pharmacies, long-term care facilities, and

Patient transfers between acute care hospitals and post-acute facilities, whether skilled nursing facilities, inpatient rehabilitation facilities, or long-term acute care hospitals, are among the highest-risk transitions in healthcare. The patient is moving from one care environment to another with different staffing, different systems, and different levels of clinical intensity. The quality of the handoff documentation

Consumer fax services occupy a specific and growing share of the fax market. They are easy to sign up for, inexpensive by comparison to enterprise platforms, and functional for the basic task of sending and receiving faxes. For a small business sending occasional documents with no regulatory obligations, they are a reasonable option. For healthcare

When healthcare organizations, financial institutions, and other regulated enterprises evaluate fax platforms, encryption frequently appears on the vendor checklist as a yes or no item. The vendor says yes, the checkbox gets marked, and the evaluation moves on. The problem is that encryption is not a binary. The type of encryption applied, where it is

A hospital or large healthcare organization is not a single fax environment. It is dozens of fax environments operating simultaneously under the same roof, each with different workflows, different volume profiles, different compliance requirements, and different consequences when something goes wrong. The emergency department needs faxes processed immediately at any hour. The laboratory needs result

The relationship between IT teams and fax infrastructure has historically been reactive. The fax server runs until something breaks. When something breaks, IT investigates. When a user reports that a fax did not arrive, IT checks the logs. When a compliance audit requires transmission records, IT pulls whatever the server retained. That reactive posture is

Organizations grow. They acquire new facilities, expand into new markets, add provider networks, and onboard new lines of business. The technology infrastructure that supports those organizations typically scales with that growth, at least for the systems that get attention and investment. EHRs get upgraded. Networks get expanded. Storage gets provisioned. Fax infrastructure is often the

The conventional prediction about fax volume over the past decade was straightforward: EHR adoption would drive fax down. As clinical documentation moved into electronic systems and those systems became more interoperable, the need to transmit documents externally by fax would decline. By the mid-2020s, fax would be a niche channel used only in edge cases