Chloe Williams

Context switching is one of the most significant and least measured sources of workflow friction in clinical and administrative environments. Every time a staff member leaves the application they are working in to open a different application, check a different queue, or perform a task in a different interface, they pay a cognitive and time […]

In most healthcare and enterprise organizations, fax infrastructure is managed as an IT utility. It runs in the data center alongside other infrastructure components, it is maintained by the IT team, and it surfaces on the leadership agenda primarily when something goes wrong. The clinical team notices that a referral did not arrive. The compliance

There is a meaningful distinction between a technology and a standard, and understanding where fax sits is important for understanding why its persistence is structural rather than accidental. A technology is a method for accomplishing something. Technologies get replaced when better methods emerge for accomplishing the same thing. The typewriter gave way to the word

When evaluating an enterprise fax platform, vendor track record is a category that appears on evaluation checklists and in procurement conversations without much specificity about what it actually means or what evidence would answer the question. Years in business is the most commonly cited proxy, and it is useful but incomplete. A vendor can have

When an organization announces it is replacing its fax infrastructure, the assumption in many technology conversations is that fax is being replaced by something else: EHR messaging, secure email, a health information exchange connection. The actual pattern, the one that shows up consistently in healthcare and regulated enterprise environments, is different. The organizations most actively

Passport retains transmission records for every fax sent and received through the platform. Those records include the timestamp of the transmission, the sending number, the receiving number, the transmission status, and the delivery confirmation. They do not include the content of the fax itself, which is destroyed after delivery using FIPS 140-2 compliant deletion as

Organizations that have grown beyond a single location often discover that their fax infrastructure has grown the same way they have: one site at a time, each with its own fax server or machine, its own configuration, its own fax numbers, and its own approach to managing routing and troubleshooting. The result is not a

When someone in a healthcare organization reports that fax is down, they almost always mean one of two very different things. Either the fax system is visibly unavailable, unable to send or receive anything, which is what most people think of as downtime. Or the fax system appears to be working but is failing silently,

The most common error in fax cost analysis is treating the telecom invoice as the total cost of fax. The PSTN line charges are visible, they appear on a predictable monthly invoice, and they are easy to compare against a platform subscription. If the platform subscription is lower than the line charges, the math looks

Every other communication channel that an enterprise organization uses requires some version of an introduction before it can be used to communicate with a new external party. Sending a document through a health information exchange requires both organizations to be connected to a compatible exchange. Exchanging clinical data through Epic’s Care Everywhere requires both organizations