How Lane Has Maintained a Steady Customer Base for Decades

Maintaining customer loyalty is a critical component of any successful business, and Lane has achieved this with a steady customer base for years. In fact, our customer NPS score is 90! The faxing industry is ever-changing, and Lane has kept up with the evolution of fax solutions. Below, we delve into how Lane meets customer needs while providing a high-quality and reliable product.

Keeping Up with New Fax Technology for Our Customers

Faxing remains a secure mode of communication preferred by many industries. With the rise of email, Lane has continued to evolve its products and services to fit the needs of customers who use email for secure communications. Our faxing solutions are HIPAA compliant, and customers can send and receive faxes via email. This change has made faxing more accessible and allowed customers to take advantage of the security and reliability that Lane’s faxing solutions provide.

To keep up with the evolution of faxing and maintain competitiveness in the market, Lane works with new third-party vendors. These partnerships have allowed us to incorporate new technologies and features to improve our product offerings continually. This includes integrating new technologies, allowing for a seamless transition into one enterprise faxing solution.

Customers Stay with Lane for Unmatched Fax Support & Customer Service

One of the main reasons Lane has maintained a steady customer base is our top-notch customer service. We understand the importance of timely problem resolution and providing support during troubleshooting. Lane’s customer service representatives go the extra mile for our customers, acting as an extension of their team and ensuring speedy resolution. 

Our fax products are easy to use and understand, and we provide stability and integration support. Customers also appreciate the flexibility that Lane offers, which allows us to interact with whatever the customer or business needs. These aspects of our service have allowed Lane to build solid and long-standing relationships with customers.

How Lane’s Fax Customers Have Evolved Over Time

As businesses evolve, so do their communication needs. Lane has worked with many customers who have incorporated new technologies and solutions into their business practices. Tulsa Medical Labs is an excellent example of a customer who loves Lane’s product and service so much that they continued to use it after migrating to a new EHR Lab platform. Lane built integration directly into Orchard, allowing for a seamless migration with zero interruption to their business.

Financial banking is another industry that requires stability, reliability, and security in communication. Lane has partnered with a prominent financial bank for decades. Our core strength lies in the support we provide, which is based in the region. In addition, we have developed specific customized solutions based on business needs, from enhancements to user and security control, reporting, and faxing feature enhancements.

Finally, end of ticket rating comments have highlighted Lane’s stellar customer service and partnerships. By staying engaged and building relationships, Lane makes lasting connections with our customers, providing them with a faxing solution that meets their needs over time.

Contact Lane for Unmatched Fax Support & Future Proof Fax Solutions

“We have always been so happy with the support that we receive from Lane.”

At Lane, we value our customers and strive to maintain long-term relationships through innovative solutions and superior customer service. Our product is constantly evolving, with integrations into new technologies to keep up with industry trends. Contact Lane today and see why our customers have stayed with us for decades.

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Altera Digital Health (formerly known as Allscripts) has a proven track record of developing cutting-edge technology for healthcare systems. Lane’s Passport product is leveraged as a solution for hospitals within Altera’s ecosystem to provide faxing of lab results. With this partnership, hospitals benefit from the latest in healthcare technology, delivered by a team with years of experience in providing innovative solutions.

Lane has been an authorized partner with Clinisys (previously Sunquest) for decades. Since 1979, Clinisys has been providing diagnostic informatic solutions to laboratories and healthcare organizations. They develop, design and support a comprehensive clinical information suite for over 1200 hospitals. Clinisys is constantly evolving and pushing the boundaries of diagnostic care for pathology laboratories worldwide.