A Day in the Life of Support with Lane

While digital faxing presents a convenient means of sending and receiving business-critical information, it can be very troublesome when technological hurdles arise. At Lane, our primary focus is ensuring that you get the most out of your faxing solution. This also means being able to rely on a dedicated support team when time is of the essence or the issue is too complex to troubleshoot on your own. In this blog post, we will discuss the day in the life of Lane’s support team, and what that looks like in terms of troubleshooting, response times, and how to best get in touch.

How Lane Effectively Troubleshoots Digital Faxing Woes

Despite faxing’s decades-long reign of being the superior method of secure business communication, the technology is still not without its challenges. Fortunately, Lane\’s team of expert support personnel are ready to help whenever the need arises.

Common fax issues can include communication stumbling blocks such as faxes not being received, delayed fax transmissions, skipped pages, among other cumbersome issues. This can result in a loss of productivity, compromised business data and perhaps most concerning, compliance issues.

Our support team is well-versed in the world of digital faxing, and the first step to resolving the issue is gaining a clear understanding of the faxing problem at hand. From there, our product support team will identify the cause of the issue, determine the resolution, and proceed to implement the fix. In such cases where it\’s determined that the issue is not with a Lane application, we will point you in the right direction – whether it\’s having the customer reach out to their internal IT support or support for an external vendor like Clinisys Powerpath.

Lane’s Unrivaled Response Times Yield Better Business Outcomes

Lane’s support team uses best-in-class tools to ensure that our support is always streamlined and efficient. This includes our innovative Salesforce CRM ticketing system, which enables customers to report issues and in turn generates an automated ticket. This is among the many other traditional forms of communication we use, like phone, email, or submitting a request via our website. Regardless of how you choose to reach out, we understand that time is of the essence when dealing with digital faxing issues so we strive to provide lightning-fast response times.

Should a customer of ours report any type of faxing issue via personal email or phone, a ticket will be generated by the designated Product Support Specialist and updates will be communicated through the ticket. Tickets submitted to one of our support emails such as supportus@lanetelecom.com, supportuk@lanetelecom.com, supportsg@lanetelecom.com or laneds.com/support use the same process, and updates are communicated via the ticket.

Lane Support Contact Details

Dura Lane LLC (US)
Phone: 800-295-0494
Email: supportus@lanetelecom.com

Dura Lane Ltd
Phone: +44 1256 301550
Email: supportuk@lanetelecom.com
Phone: +65 6353 0555
Email: supportsg@lanetelecom.com

To report by support issue via laneds.com website: laneds.com/support

Our goal is to ensure that your support experience is as smooth as possible, and that any issues you are experiencing are quickly resolved. That\’s why we proudly boast a 30 minute or less response time, as well as round-the-clock customer service.

Lane’s Dedicated Support Team Has Got You Covered

At Lane, our customer support team is dedicated to providing the best experience possible. Our commitment to our customers goes beyond troubleshooting and resolving technical issues and we always extend a helping hand in any capacity that we can.  We manage all customer inquiries with an unwavering sense of urgency and take pride in being able to provide a complete solution to our customers.

We understand that technology can be frustrating, and our team is here to make the process of troubleshooting digital faxing woes easy and stress-free. Get in touch with us today and experience the Lane difference.

Scroll to Top

Altera Digital Health (formerly known as Allscripts) has a proven track record of developing cutting-edge technology for healthcare systems. Lane’s Passport product is leveraged as a solution for hospitals within Altera’s ecosystem to provide faxing of lab results. With this partnership, hospitals benefit from the latest in healthcare technology, delivered by a team with years of experience in providing innovative solutions.

Lane has been an authorized partner with Clinisys (previously Sunquest) for decades. Since 1979, Clinisys has been providing diagnostic informatic solutions to laboratories and healthcare organizations. They develop, design and support a comprehensive clinical information suite for over 1200 hospitals. Clinisys is constantly evolving and pushing the boundaries of diagnostic care for pathology laboratories worldwide.