Lane: Communication Always Within Your Reach

When it comes to secure digital faxing, businesses need a faxing partner that has the expertise and knowledge to assist with requests and modern demands. At Lane, we pride ourselves on our world-class customer service and unrivaled ability to solve faxing challenges as they arise. Whether it’s improving security and functionality, or giving you the support you need, we are always within reach. In this blog we will discuss the importance of having a fax provider that is always available to you, and how Lane goes above and beyond to ensure your success. 

How Proper Communication Solves Digital Faxing Challenges

In business, as in many aspects of life, communication is key. This is especially true when it comes to digital faxing, and Lane is committed to providing the best customer service in the industry. We pride ourselves on our seamless and reliable communication methods, with Lane’s team being a phone call or email away. And with an exceptional ticketing system powered by Salesforce, we’re enabled to keep in touch with customers as business happens. By spending less time with manual documentation and leveraging world-class enterprise technology, Lane is able to effectively communicate with our customers without missing a step.

Our ticketing system ensures that every customer request or inquiry is properly documented, and it makes it easier for our teams across the globe to pick up issues as they arise. This helps us to provide a more efficient and consistent customer service experience, regardless of where you are or what time it is. Having the proper lines of communications in place enables us to attend to your needs in a timely and effective manner, no matter what the faxing challenge may be.

How Lane Improves Faxing Security & Functionality 

Lane’s team of experts are always available to you, and we are constantly working to improve the security and functionality of our products to ensure we maintain leadership in the industry. While streamlined communication in any industry is important, for Lane it is especially critical due to the confidential nature of the information that is being transmitted. Data like this can include banking transactions and patient information, with this sensitive data being transmitted from one location to another. Not having the proper means of communication in place for these types of sensitive documents can be detrimental to remaining within compliance guidelines, and poses major security risk.

Lane is always working to provide the best customer experience possible by constantly improving functionality with product enhancements. Perhaps your organization needs faxed lab results within a timely manner, and you don’t have the time to wait for postal services. Lane ensures that the speed of the receipt is significantly improved, and that you never have to worry about the secure arrival of the document. Likewise, with financial institutions evolving with digital enhancements by removing paper, less waste is produced and allows for instantaneous receipt of transactions. Lane’s rapid turnaround time is not only reliable and secure, but it also provides for better customer outcomes.

Lane’s Digital Faxing Support Is a Step Above the Rest

If you’re looking for a faxing solution that is backed by world-class support and offers speed and resolution like no other, look to Lane. We pride ourselves on always being available to help with any faxing challenges businesses may encounter. 

With unparalleled speed of resolution and response time, our high quality digital faxing services surpass that of our competitors. With decades of experience in the faxing space, we are able to provide comprehensive and workable solutions for modern day businesses. If you’re looking for top-notch and prompt customer support, get in touch with Lane today. 

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Altera Digital Health (formerly known as Allscripts) has a proven track record of developing cutting-edge technology for healthcare systems. Lane’s Passport product is leveraged as a solution for hospitals within Altera’s ecosystem to provide faxing of lab results. With this partnership, hospitals benefit from the latest in healthcare technology, delivered by a team with years of experience in providing innovative solutions.

Lane has been an authorized partner with Clinisys (previously Sunquest) for decades. Since 1979, Clinisys has been providing diagnostic informatic solutions to laboratories and healthcare organizations. They develop, design and support a comprehensive clinical information suite for over 1200 hospitals. Clinisys is constantly evolving and pushing the boundaries of diagnostic care for pathology laboratories worldwide.