Faxing for Labs in the Healthcare Sector

As the healthcare sector continues to experience advancements in technology, labs are searching for reliable, scalable, secure, and cost-effective communication solutions. HIPAA regulations have placed stringent security measures on how patient data is shared, and faxing has proven a secure and reliable method for transmitting sensitive information, such as lab results. 

However, labs need a HIPAA-compliant fax service that delivers security, ease of use, stability, reliability, and cost-effectiveness. Here, we’ll discuss how Lane’s innovative faxing solutions address these needs and create efficient communication processes for labs in the healthcare sector.

The Direct Benefits of Using Secure Fax in Lab Settings


Security is one of the primary benefits of using faxing. Faxing complies with HIPAA regulations and is the standard for sending patient data securely. Lane provides an enterprise solution that offers end-to-end encryption, ensuring that sensitive data remains secure.

Ease of Use

The interface for Lane’s services is easy to use and understand. Its custom fax settings suit the needs of users, clinics, and labs. This ensures that users can communicate reliably and efficiently. Faxing is also easy to integrate with existing communication methods, such as email and messaging.


Lane’s software is backed by decades of experience in upgrading software, innovative practices, world-class support, and implementation. Lane’s innovative practices help to increase efficiency in communications. With Lane’s software, the faxing system is stable and reliable.


Lane’s services are cost-effective. It offers an enterprise solution for more than just your lab but also the entire hospital. This includes desktop solutions and online solutions. By using Lane’s services, labs reduce paper waste and support an eco-friendly and digital solution to create significant cost savings.

Ability to Audit

Faxing allows tracking and auditing the location of sensitive patient data, ensuring compliance with HIPAA regulations.

Real-Life Use Cases of Lane’s Secure Fax in Healthcare Lab Settings

Lane has worked with several labs in the healthcare sector, including clinics, hospital systems, and laboratories. These facilities have experienced the direct benefits of using Lane’s secure faxing solutions daily. Here are some use-case examples of Lane’s fax solution in action:

Henry Ford Health System 

Henry Ford Health Systems is an integrated healthcare system that offers a comprehensive range of healthcare services. Before engaging Lane’s services, they were unable to complete fax transmissions due to challenges with their fax numbers. This was due to a lack of VoIP or a PTSN system for fax. 

They attempted to switch to a virtual fax card setup but were unsuccessful. Lane gave them their Fax 2.0 solution, which is a cost-effective alternative to T.38 and telephony. The Fax 2.0 solution leverages the cloud for transport, providing end-to-end encryption and fast transmission speeds while maintaining high-security levels. 

After implementation, fax transmission speeds went from 61 seconds to 30 seconds, enabling the healthcare provider to increase productivity and efficiency while ensuring patient information was securely shared.

Regional Healthcare System 

A regional healthcare system has worked with Lane for over 15 years. Before engaging Lane’s services, the fax communication between parties at the healthcare facilities urgently needed an upgrade. Lane’s fax messaging integration and faxing solutions, Passport and SR140, have significantly improved the healthcare provider’s organizational processes and scaled alongside the organization. This resulted in increased efficiency, facilitated cost reduction, and managed user upgrades and other fax-related items through Lane’s services. The faxing system supports around 2,000 users and handles 190,000 inbound and 105,000 outbound faxes a month.

Medical Lab Testing Facility 

Lane also worked with a renowned clinical lab testing facility with over 800 employees and 50 locations on the Hawaiian islands. The medical lab struggled to send faxes to several fax numbers, and even switching from physical fax cards to virtual fax cards didn’t help. The testing facility needed a more robust solution to adapt to changing medical technologies. 

Fax 2.0’s innovative cloud-based transport system and end-to-end encryption technology allowed the clinical lab to transmit sensitive medical information with unparalleled speed and security. With Fax 2.0’s cost-effective alternative to traditional telephony, the lab has scaled its fax infrastructure while controlling costs. 

Prior to their free trial with Lane, they experienced an 83% failure rate over three years with their traditional fax system. However, within just two months of using Fax 2.0, their 83% failure rate turned into a 97% success rate using the exact same fax numbers. In turn, they were able to simplify their overall communications infrastructure and create significant efficiencies.

Contact Lane for Scalable & Reliable HIPAA Compliant Fax Solutions

Labs in the healthcare sector need an efficient and reliable communication method to transmit sensitive patient data. Lane’s secure faxing solutions have been tested and proven to be HIPAA-compliant, cost-effective, and scalable, providing unmatched services to enhance communication efficiency. With Lane’s expertise, labs can integrate faxing into their existing communication methods and improve their data transmissions’ overall security and reliability.

Contact Lane today to learn more about our secure fax solutions for healthcare labs. 

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Altera Digital Health (formerly known as Allscripts) has a proven track record of developing cutting-edge technology for healthcare systems. Lane’s Passport product is leveraged as a solution for hospitals within Altera’s ecosystem to provide faxing of lab results. With this partnership, hospitals benefit from the latest in healthcare technology, delivered by a team with years of experience in providing innovative solutions.

Lane has been an authorized partner with Clinisys (previously Sunquest) for decades. Since 1979, Clinisys has been providing diagnostic informatic solutions to laboratories and healthcare organizations. They develop, design and support a comprehensive clinical information suite for over 1200 hospitals. Clinisys is constantly evolving and pushing the boundaries of diagnostic care for pathology laboratories worldwide.