Yes. Passport supports scheduled fax sending, allowing users to queue a transmission for delivery at a specified future time rather than sending immediately.
How Scheduled Sending Works
When a user initiates a fax through Passport’s Personal Communications Center, they can specify a scheduled delivery time rather than sending immediately. Passport holds the transmission in the queue until the scheduled time, then processes it automatically without requiring any further action from the user. The delivery confirmation and audit log entry are generated at the time of actual transmission, not at the time the fax was queued.
When Organizations Use Scheduled Sending
Scheduled sending is most commonly used in two scenarios. The first is off-peak delivery for high-volume outbound fax operations. Organizations that generate a large volume of outbound faxes during business hours can use scheduling to distribute that volume across off-peak periods, which reduces load on the transmission infrastructure during clinical or operational peak hours and may improve delivery reliability when recipient fax lines are less likely to be busy.
The second is time-sensitive business workflows where a document needs to arrive at a specific time. A prior authorization submission that needs to arrive first thing in the morning when the payer’s review team is available, a result report that should deliver when the ordering physician’s office opens, or a notification that needs to coincide with a specific business event can all be queued in advance and delivered at the right moment without requiring staff to be present to initiate the transmission.
What Scheduling Does Not Change
Scheduling a fax does not change how Passport handles the transmission once it sends. The same retry logic, failure alerting, delivery confirmation, and audit trail apply to scheduled faxes as to immediately-sent ones. If a scheduled fax fails after all retry attempts, the failure surfaces in the Enterprise Status Manager the same way any other failed transmission does.
For organizations with specific questions about how fax scheduling integrates with their particular workflow, contact the Lane team or schedule a strategy call.
