Uncategorized

Most organizations have undergone security audits of their EHR, their cloud storage, their email environment, and their network infrastructure. Fax infrastructure is included in those audits far less consistently, partly because it is often managed as a telecommunications utility rather than a system that handles protected health information, and partly because the failure modes of […]

Outpatient imaging centers occupy a specific position in the healthcare referral ecosystem. They receive patients sent by primary care physicians, orthopedic practices, oncologists, neurologists, and a wide range of other specialists. Every one of those referrals arrives with documentation: an order, insurance authorization information, relevant clinical history, and sometimes prior imaging reports for comparison. The

Behavioral health organizations operate under some of the most stringent document handling requirements in all of healthcare. Mental health records and substance use disorder treatment records carry heightened confidentiality protections beyond standard HIPAA, including the federal regulations at 42 CFR Part 2 that govern substance use disorder patient records and impose specific restrictions on disclosure

Microsoft Teams has become the daily communication hub for a large and growing share of enterprise and healthcare organizations. Chat, video, file sharing, and task management all happen inside Teams for organizations that have deployed it, and the expectation among users is increasingly that the tools they need should be accessible from within that environment

Lane’s Passport platform is most often discussed in the context of large health systems, multi-site enterprises, and high-volume laboratory environments. Those are the organizations where the scalability and routing complexity of Passport Enterprise are most visibly valuable, and they represent a significant portion of the Lane customer base. But the Passport Small Business Edition (SBE)

Healthcare organizations grow in unpredictable ways. A single-site outpatient clinic becomes a regional network. A regional network acquires a pathology group. A health system merges with a competitor and suddenly needs to consolidate fax infrastructure across dozens of locations, EHR instances, and IT environments. Most fax solutions were not designed for that trajectory. They were

If your organization sends or receives faxes containing Protected Health Information, a documented fax retention policy isn’t optional. It’s required. Yet most healthcare organizations either don’t have one, have one that’s incomplete, or have one that was written years ago and never updated to reflect how fax workflows have actually evolved. This guide covers what

If you’ve spent any time working in or around a clinical laboratory, you already know the answer. Fax isn’t going anywhere. Despite decades of promises that email, EHR portals, and secure messaging would finally kill it, fax remains one of the most widely used communication methods in healthcare, and labs are at the center of

If you search “HIPAA-compliant fax,” you’ll find dozens of vendors claiming the label. But “HIPAA-compliant” is not a certification, a government designation, or a verified standard. It is a claim, and one that vendors use loosely. For healthcare organizations transmitting Protected Health Information (PHI), understanding what genuine HIPAA compliance actually requires in a fax service

If you’re looking for a more flexible way to manage your communications, Passport’s Personal Communications Center, or PCC, might be exactly what you need. The PCC is a powerful desktop client application that gives users a user-friendly alternative to traditional email interfaces. From your desktop, you can prepare, send, track, and receive messages directly through