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Clinical trial operations generate a continuous stream of documents that move between sponsors, contract research organizations (CROs), research sites, IRBs, and regulatory agencies. Protocol amendments, informed consent forms, adverse event reports, laboratory results, and regulatory submissions all require secure, trackable transmission with a documented record of when each document was sent and received. Fax has […]

Lane and Clinisys have maintained an authorized partnership for decades, dating back to when Clinisys operated under the Sunquest name. That longevity reflects something that is not common in enterprise software partnerships: a stable, tested integration that laboratory customers can rely on in production environments where result delivery failures have clinical consequences. This post explains

Every fax platform will encounter transmission failures at some point. Recipient lines that are busy, temporary network issues, receiving equipment that goes offline, and document formatting problems that a receiving machine cannot process are all common causes of failed transmissions. The question is not whether failures will happen. The question is what the platform does

If you’ve been exploring Lane’s product lineup, you may have come across ERIS and wondered what exactly it is and where it fits. Here’s a plain-language explanation. What Is ERIS? ERIS stands for etherFAX Remote Integration Service. It’s a lightweight, containerized fax solution developed by etherFAX that Lane is certified to deliver and support. Think

For most organizations, the decision to replace a legacy fax server does not come from ambition. It comes from necessity. The hardware has aged out of warranty. The software version is no longer supported. The IT team is spending time on reactive maintenance that could be spent elsewhere. And somewhere in the building, a business-critical

When Lane published a guide on how laboratories use Passport’s Personal Communications Center to manage inbound lab results, it addressed one of the most common use cases in the Lane customer base. But the PCC was not built exclusively for clinical environments. It was built for any organization that sends and receives high volumes of

The term “cloud fax” covers a wide range of products that have almost nothing in common beyond the fact that they route faxes over the internet rather than traditional phone lines. At one end of the spectrum, you have lightweight consumer tools that assign a fax number and deliver documents to an email inbox. At

Fax line costs are one of the most underestimated line items in enterprise IT and communications budgets. Individual line charges look small. But across multiple sites, multiple departments, and multiple years, the cumulative cost of maintaining PSTN-based fax infrastructure adds up to a number that most organizations have never formally calculated. Lane’s Fax 2.0 was

Pathology is one of the most document-intensive disciplines in healthcare. Anatomic pathology reports, surgical specimen results, cytology findings, and critical value notifications all move between the pathology laboratory and ordering physicians, surgeons, oncologists, and clinical teams across facilities that may be separated by miles or managed by entirely different administrative systems. In that environment, fax

Yes, and this is one of the most common requirements we hear from enterprise and healthcare organizations considering a transition to modern faxing. Managing fax across multiple sites, departments, or business units using separate systems creates real problems: inconsistent audit trails, compliance gaps, no centralized visibility into what’s being sent or received, and IT overhead