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In a legal dispute, a regulatory investigation, or a payer audit, the question of whether a specific document was transmitted and received on a specific date is frequently the central evidentiary question. The answer to that question depends on what record the sending organization can produce, how that record was generated, and how reliably it […]

When people argue that fax is outdated from a security perspective, the assumption underlying that argument is usually that fax is easier to intercept than modern alternatives. The image that comes to mind is a shared machine in a hallway, documents sitting unattended in an output tray, or an analog signal traveling over a phone

After a fax is delivered through Fax 2.0 and the etherFAX network, the fax content is destroyed using FIPS 140-2 compliant deletion. The document itself does not persist in Lane’s or etherFAX’s infrastructure after delivery is confirmed. Only the call record details, the transmission metadata including timestamp, sender, recipient, and delivery status, are retained for

Yes. Lane enters into HIPAA Business Associate Agreements with healthcare customers as a standard part of the Passport and Fax 2.0 implementation process. A BAA is not an optional add-on or a premium tier requirement. It is a baseline component of how Lane works with covered entities and their business associates. Why This Matters Any

Passport supports TIFF, PDF, and Microsoft Office document formats for outbound fax transmission. In practice, that means the documents your team is already working with, reports generated by your EHR, PDFs from your document management system, Word documents, Excel spreadsheets, and standard image formats, can be sent directly through Passport without requiring manual conversion or

When a fax fails, Passport does not go silent. The platform detects the failure, retries the transmission automatically, and alerts the relevant parties if the document cannot be delivered after the configured number of attempts. That might sound like a basic expectation, but it is not what most organizations experience with legacy fax servers or

Public health surveillance depends on a chain of communication that begins in the laboratory. When a clinical or public health laboratory identifies a result that meets the criteria for a reportable condition, state law and federal regulations require the laboratory to notify the appropriate public health authority within a defined timeframe. That notification is the

Prior authorization is one of the most administratively burdensome workflows in American healthcare, and it is not getting better. The American Medical Association’s 2024 survey on prior authorization found that physicians and their staff spend an average of nearly 14 hours per week completing prior authorization requests, and that more than one in three physicians

When healthcare IT teams make the case for fax infrastructure investment, they typically frame it as an IT modernization project: lower maintenance costs, better compliance posture, reduced staff overhead. Those are legitimate arguments, and they are often sufficient to justify the investment on financial and operational grounds alone. What that framing misses is that fax