No matter how well your fax solution functions, poor support can lead to a frustrating experience. This can range from lackluster customer service to slow resolution times and ineffective troubleshooting.
Ensuring the best experience requires a fax vendor renowned for their exceptional customer service and support. Lane fulfills this standard by offering an outstanding and knowledgeable support team, as evidenced by stellar online fax reviews.
Today, we’re discussing the different facets of Lane’s fax support and the customers who recently raved about their experiences working with our team.
When to Reach Out to Lane’s Support Team
If you’re experiencing any of the following issues, it’s time to contact Lane’s support team:
- Delayed, incomplete, or failed fax transmissions
- Skipped pages in your faxes
- Adjustments needed for your fax solution
- Fax machine dialing and receiving issues
- Server problems impacting fax operations
No matter the issue, Lane’s dedicated team is ready to provide swift and practical solutions.
How Does Fax Support Work with Lane?
When you contact Lane for fax support, we’ll take the time to fully understand the problem at hand, ensuring that the root cause is identified. From there, our team will determine the best resolution and implement the necessary solutions to get your fax operations back on track.
Should the issue lie outside of our application, we’ll refer you to the appropriate external vendor or your internal IT support team. We work closely with vendors like Clinisys and etherFAX, who can help with any potential fax troubleshooting related to PowerPath or ERIS.
So, what are the best ways to get in touch? To start, Lane offers a convenient ticketing system powered by Salesforce, which allows us to provide you with efficient and speedy resolution. Alternatively, you can reach out to us via phone or email for prompt assistance.
Some NPS Reviews from Satisfied Lane Customers
Lane’s excellent Net Promoter Score (NPS) reflects our commitment to providing outstanding support. Here are some glowing reviews from satisfied Lane customers:
“Excellent support in helping us get our faxing back operational after we had to rebuild the server. As always, Dave is a joy to work with, and he was able to fix our issue in minutes.”
“Dave was pleasant and thorough. Able to make some minor adjustments and work [through] the issue despite the difficult natures of access and communication imposed by the client.”
“Team is always awesome and willing to help whenever they are needed!!”
“The team got back to me within just minutes of creating the support ticket and resolved my issue quickly. Awesome.”
“Speedy AND friendly.”
Reach Out to Lane for Fast & Friendly Support
Lane strives to provide excellent support and is relentlessly committed to ensuring the best customer service experience, making it one of our most proud differentiators. By consistently offering swift and effective solutions, Lane’s support team has set a high standard in the industry, earning the trust and loyalty of businesses and organizations worldwide.
Get in touch with Lane’s support team today and experience the difference!
