Yes. Passport supports automated fax transmission from business applications through its API and through certified integrations with a range of EHR, LIS, CRM, and document management platforms. Automated fax is one of the primary ways that high-volume organizations use Passport to eliminate the manual initiation step from fax-dependent workflows.
How Automated Fax Works
Passport’s API allows developers to build fax transmission capability directly into any application that generates documents for external delivery. When the application triggers a fax, it sends the document and the destination fax number to Passport through the API. Passport processes the transmission through the etherFAX network, generates a delivery confirmation, and logs the transmission in the audit trail, all without any manual action from a staff member.
For laboratory environments, that means a result finalized in the LIS routes automatically to the ordering provider’s fax number without a laboratorian manually initiating each transmission. For clinical environments using Epic, Passport’s integration with Epic Print Services and the Epic Connection Hub allows documents generated within Epic to route through Passport for fax delivery automatically. For Clinisys LIS environments, Lane’s certified Clinisys integration connects result finalization directly to Passport for automated delivery.
What Automated Fax Enables
The operational value of automated fax transmission is most visible in high-volume environments where the manual initiation model creates backlogs. A laboratory processing hundreds of results per day cannot practically have staff manually initiating each fax. Automated transmission means results go out as they are finalized rather than accumulating in a queue that creates a delay between result availability and provider notification.
Automated fax also eliminates a category of human error that exists in manual workflows. A staff member manually initiating faxes can select the wrong recipient number, fail to initiate a transmission for a result that should have been sent, or initiate a duplicate transmission. Automation driven by routing rules configured in Passport eliminates those error modes because the transmission logic is consistent and does not depend on manual attention.
The delivery confirmation and audit trail that Passport generates for automated transmissions are identical to those generated for manually initiated faxes. Every automated transmission produces a timestamped record that supports compliance documentation requirements regardless of whether a human initiated the fax or an application did.
API Documentation and Integration Support
For development teams building integrations with Passport’s API, Lane’s support team works with customers during implementation to configure the API connection and validate that automated transmissions are routing correctly before go-live. For organizations interested in what application integrations are possible with Passport in their specific environment, schedule a strategy call with the Lane team to discuss the integration options relevant to your stack.
