Blog

When a fax fails, Passport does not go silent. The platform detects the failure, retries the transmission automatically, and alerts the relevant parties if the document cannot be delivered after the configured number of attempts. That might sound like a basic expectation, but it is not what most organizations experience with legacy fax servers or […]

Public health surveillance depends on a chain of communication that begins in the laboratory. When a clinical or public health laboratory identifies a result that meets the criteria for a reportable condition, state law and federal regulations require the laboratory to notify the appropriate public health authority within a defined timeframe. That notification is the

Prior authorization is one of the most administratively burdensome workflows in American healthcare, and it is not getting better. The American Medical Association’s 2024 survey on prior authorization found that physicians and their staff spend an average of nearly 14 hours per week completing prior authorization requests, and that more than one in three physicians

When healthcare IT teams make the case for fax infrastructure investment, they typically frame it as an IT modernization project: lower maintenance costs, better compliance posture, reduced staff overhead. Those are legitimate arguments, and they are often sufficient to justify the investment on financial and operational grounds alone. What that framing misses is that fax

T.38 is a telecommunications protocol developed specifically to handle fax signals over internet-based connections. If you have encountered reliability problems with fax over VoIP, or if you are evaluating enterprise fax solutions and want to understand why some platforms perform more reliably than others, T.38 is worth understanding. The Problem T.38 Was Designed to Solve

Most organizations have business continuity plans that cover their EHR, their network infrastructure, and their core clinical and operational systems. Fax infrastructure is less consistently included, partly because it is often managed as a utility rather than a critical system and partly because its failure modes are less dramatic than an EHR outage: fax failures

There is a significant gap between enterprise fax as most organizations are running it and enterprise fax as it should be run. Most organizations running fax poorly are not doing so because they have made a deliberate choice to underinvest in it. They are doing so because fax infrastructure was set up years ago, it

Fax infrastructure costs in most organizations are distributed across budget lines in ways that make the total difficult to see clearly. The PSTN line charges appear on the telecom invoice. The server hardware maintenance appears in IT capital or operating expense. The software license appears in the application portfolio. The IT staff time appears nowhere