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For organizations that depend on fax to transmit clinical results, legal documents, financial records, or time-sensitive business communications, a fax outage is not a minor inconvenience. It is an operational disruption with compliance implications and, in healthcare settings, potential patient safety consequences. Legacy fax server environments are particularly vulnerable. When the server goes down, whether […]

Great question, and one we hear often, because both Passport and Fax 2.0 are enterprise faxing solutions from Lane that move your communications off traditional phone lines and hardware. But they’re built for different environments and use cases, and choosing the right one matters. What Is Passport? Passport is Lane’s flagship integrated messaging platform, and

Organizations that have used Lane’s Passport platform at one site and are expanding to a second, or that are deploying Passport across a new facility after an acquisition or merger, often have the same question before they start: what does this actually look like? The process is more straightforward than most IT teams expect, particularly

Skilled nursing facilities and long-term care organizations operate in one of the most document-intensive environments in healthcare. Admissions, care plan updates, physician orders, medication administration records, and discharge documentation all move between facilities, hospitals, physicians, and payers on tight timelines and under strict regulatory requirements. In that environment, fax has remained the primary document transmission

Clinical trial operations generate a continuous stream of documents that move between sponsors, contract research organizations (CROs), research sites, IRBs, and regulatory agencies. Protocol amendments, informed consent forms, adverse event reports, laboratory results, and regulatory submissions all require secure, trackable transmission with a documented record of when each document was sent and received. Fax has

Lane and Clinisys have maintained an authorized partnership for decades, dating back to when Clinisys operated under the Sunquest name. That longevity reflects something that is not common in enterprise software partnerships: a stable, tested integration that laboratory customers can rely on in production environments where result delivery failures have clinical consequences. This post explains

Every fax platform will encounter transmission failures at some point. Recipient lines that are busy, temporary network issues, receiving equipment that goes offline, and document formatting problems that a receiving machine cannot process are all common causes of failed transmissions. The question is not whether failures will happen. The question is what the platform does

If you’ve been exploring Lane’s product lineup, you may have come across ERIS and wondered what exactly it is and where it fits. Here’s a plain-language explanation. What Is ERIS? ERIS stands for etherFAX Remote Integration Service. It’s a lightweight, containerized fax solution developed by etherFAX that Lane is certified to deliver and support. Think

For most organizations, the decision to replace a legacy fax server does not come from ambition. It comes from necessity. The hardware has aged out of warranty. The software version is no longer supported. The IT team is spending time on reactive maintenance that could be spent elsewhere. And somewhere in the building, a business-critical

When Lane published a guide on how laboratories use Passport’s Personal Communications Center to manage inbound lab results, it addressed one of the most common use cases in the Lane customer base. But the PCC was not built exclusively for clinical environments. It was built for any organization that sends and receives high volumes of