Yes, and it is one of the areas where Lane’s four-decade track record gives organizations a meaningful advantage over newer fax providers.
Lane supports fax transmission across more than 50 countries, with implementations ranging from large financial institutions to healthcare networks operating across multiple international markets. International faxing through Passport works through the same platform and the same etherFAX network that handles domestic transmission, with a few considerations worth understanding before you configure an international deployment.
How International Transmission Works
Fax 2.0 and Passport route all transmissions over the etherFAX network rather than traditional PSTN infrastructure, which means international faxing does not carry the per-minute PSTN call charges that traditional international fax lines generate. For organizations with high international fax volume, that cost difference is significant.
Fax 2.0’s zero-PSTN architecture means there are no international call charges at the platform level. Volume-based pricing applies regardless of the destination country. Organizations that previously maintained separate international fax infrastructure or paid per-minute international PSTN rates typically see a meaningful cost reduction when they move international fax volume to Passport.
Sending to a recipient in another country works the same way as sending domestically from the user’s perspective. The fax is addressed with the correct international dialing format, it transmits through Passport, and the delivery confirmation and audit log entry are generated exactly as they are for any domestic transmission. The FAQ Friday post on fax security and privacy covers the full audit trail in more detail.
What Compliance Looks Like Across Borders
For organizations transmitting sensitive documents internationally, compliance requirements vary by jurisdiction. Lane’s platform is ISO 27001 certified, which is an internationally recognized information security standard that applies regardless of which countries are involved in the transmission. That certification covers the information security management practices that govern how Lane operates and provides a compliance foundation that holds across multiple regulatory environments.
For healthcare organizations transmitting patient information internationally, HIPAA applies to the US side of the transmission and local data protection regulations apply at the destination. Lane’s encryption and data handling architecture, including content destruction after delivery using FIPS 140-2 compliant deletion, addresses the technical safeguard requirements that most regulatory frameworks impose on sensitive document transmission.
Organizations operating in the European Union should also consider how their fax transmission practices interact with GDPR data transfer requirements when PHI or personally identifiable information crosses borders. Lane’s compliance team can work with organizations on those specific requirements during the implementation process.
Number Configuration for International Deployments
For organizations that need to receive faxes at international numbers, Lane’s implementation process covers number provisioning and carrier coordination in the relevant countries. Organizations with established international fax numbers that need to port those numbers to Passport follow the same managed porting process that applies to domestic number transfers, with Lane’s team coordinating with regional carriers.
For multi-national organizations deploying Passport across offices in multiple countries, Passport’s multi-site architecture supports centralized administration across all locations regardless of geography. A US-based IT team can manage routing rules, user access, and fax number configuration for international sites through the same administrative interface used for domestic sites.
Regional Support
Lane’s support operations span North America, Europe, and Asia, with dedicated regional contact numbers for each. Organizations running global operations are not limited to US business hours for support, which matters when a fax delivery issue surfaces in a European or Asia-Pacific market during local business hours.
If your organization sends faxes internationally and wants to understand what Passport’s international coverage and pricing would look like for your specific destinations, contact the Lane team or schedule a strategy call to discuss your requirements.
