Chloe Williams

For many organizations, fax sits in a strange organizational limbo. It’s too important to eliminate because critical documents still depend on it, but it’s too familiar to attract budget attention. As a result, legacy fax infrastructure gets renewed by default rather than evaluated on merit. That pattern is expensive. And if you’re reading this, you […]

Ask a healthcare CIO what’s on their 2026 agenda and you’ll hear consistent themes: AI governance, cybersecurity resilience, EHR optimization, and interoperability. What you won’t always hear, but what comes up when you get into the specifics, is fax. That’s not because fax is going away. It’s because the most forward-thinking IT leaders have stopped

Most organizations know they’re spending something on fax. What they don’t know is how much, because the costs are scattered across IT budgets, telecom invoices, facilities expenses, and staff time that no one is measuring. This post gives you a practical framework for identifying and calculating the true total cost of your current fax setup.

When a lab technician identifies a critical value, a potassium level that could signal cardiac arrest, a platelet count that indicates internal bleeding, a troponin result pointing to an active heart attack, speed of communication becomes a direct patient safety issue. How that result gets from the lab bench to the ordering physician within the

When healthcare organizations evaluate fax vendors, the conversation typically starts with one question: “Are you HIPAA-compliant?” It’s the right question to ask. But it’s not the only one that matters. HIPAA compliance establishes a legal floor for protecting patient data in the United States. ISO 27001 certification establishes a globally recognized standard for how an

Administrative complexity is one of the most persistent, and costly, challenges facing clinical laboratories today. Healthcare organizations collectively process an estimated 21 billion documents annually, generating hundreds of billions of dollars in administrative complexity costs industry-wide. Fax is a significant contributor to that burden, not because fax itself is the problem, but because most labs

Most businesses do not realize the full cost of what they are running. When a fax machine works well enough to get documents from one place to another, it is easy to treat it as a solved problem. But “working” and “working efficiently” are very different things. The comfort of the familiar Legacy fax systems