How to Know When You Need to Change Faxing Providers

Having a reliable fax provider is even more important than you think! Faxing is vital in critical fields like healthcare, legal, and finance because of its reliability. Modern digital fax services provide advanced security features like end-to-end encryption, secure cloud storage, and audit trails. Varonis reports that more than 11 million businesses have adopted these solutions to guarantee secure document transmission and storage. But, how can you tell if your current fax service is helping or holding you back? In this piece, we’ll uncover the signs that it’s time for a switch and discover why Lane might just be your perfect partner for secure fax solutions.

Signs You Need to Change Your Faxing Provider

Poor Reliability and Frequent Downtime

Are you experiencing more busy signals than dial tones? Service outages can disrupt your normal business operations, leading to lost time and potential revenue. If reliability isn’t your current provider’s forte, it may be time to look elsewhere.

Security Concerns

Your provider should offer robust security features to keep your information safe. Signs of a security gap include a lack of encryption, data breaches, or non-compliance with industry standards. Remember, data protection is not just a convenience; it’s a must-have.

Lack of Modern Features

Modern businesses require modern faxing solutions. If your current service doesn’t support cloud integration, mobile access, or advanced document management, you’re missing out on efficiency boosts that could transform your operations.

Poor Customer Support

When encountering faxing issues, having a reliable support team can mean the distinction between a swift resolution and a prolonged ordeal. Inadequate support can lead to increased downtime and frustration.

High Costs

Evaluate the overall cost of your fax service. Unexplained fees and growing expenses for a subpar service are clear indicators that it’s time to look for a provider that offers more for your money.

Evaluating Your Current Faxing Needs

Before transitioning to a new provider, assess the volume, usage, and feature requirements of your current faxing needs. Identify what’s necessary for your business to function smoothly and securely. Does your provider meet current demands, and can they accommodate future growth?

Switching to a New Faxing Provider

Switching to a new provider shouldn’t feel like a complicated mission. Consider these steps for a seamless transition:

  • Ensure no interruption in service with a solid migration plan.
  • Communicate changes effectively to your team.
  • Trial the new service to ensure it meets your requirements.

Why Lane is the Right Choice for Your Faxing Needs

Lane provides the reliability, security, and modern features your business needs. With impeccable uptime and advanced security measures like end-to-end encryption and HIPAA compliance, your faxes are in safe hands. Proudly holding the ISO 27001 Certification, we prioritize top-tier information security.

Our cutting-edge faxing solutions, such as Fax over IP, online fax, fax messaging, and smart auditing capabilities, provide crucial features for contemporary businesses. Combined with Lane’s outstanding customer service and competitive pricing, we serve as your premier partner for faxing services.

Adventist Healthcare’s Testimonial

Adventist Healthcare chose Lane for its proven reliability, robust reporting, user-friendly interface, and strict HIPAA compliance—underscoring Lane’s position as a leader in the faxing service industry. Take a look at our case study to learn more. 

Stay Ahead of Innovation with Lane Faxing Solutions

Change doesn’t have to be daunting. With Lane, moving to a better faxing solution is seamless and smart. Are you interested in cutting costs, not corners? Then, contact Lane for a consultation or demo and experience secure, reliable, and innovative faxing as it should be. 

If you’re looking to close the chapter on your current fax frustrations and start fresh with a provider that propels your business forward, contact Lane today.

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Altera Digital Health (formerly known as Allscripts) has a proven track record of developing cutting-edge technology for healthcare systems. Lane’s Passport product is leveraged as a solution for hospitals within Altera’s ecosystem to provide faxing of lab results. With this partnership, hospitals benefit from the latest in healthcare technology, delivered by a team with years of experience in providing innovative solutions.

Lane has been an authorized partner with Clinisys (previously Sunquest) for decades. Since 1979, Clinisys has been providing diagnostic informatic solutions to laboratories and healthcare organizations. They develop, design and support a comprehensive clinical information suite for over 1200 hospitals. Clinisys is constantly evolving and pushing the boundaries of diagnostic care for pathology laboratories worldwide.