From Start to Finish: An Overview of Lane’s Efficient Onboarding Process




If you’re like most businesses, you\’re always looking for ways to improve efficiency and save time when it comes to onboarding with a new business communications tool. That’s why Lane has an efficient onboarding process that will make the transition to our business communications system as smooth as possible. Our product support specialists are available 24/7 to answer any questions and guide you through the process, from start to finish. In this blog post, we’ll provide an overview of our onboarding process and give a past example of success.

Onboarding with Lane: A Step by Step Process

At Lane, we have a straightforward onboarding process that ensures customers are ready to use Passport and its digital faxing capabilities both quickly and painlessly. Our onboarding process begins with direct contact between the customer and sales, or depending on your organization, our partner Clinisys. Once the purchase order has been signed off, we create your implementation case and assign it to one of our dedicated Product Support Specialists. Our specialists will work with you to obtain the resources necessary to commence installation and configuration. Following installation, we enter the testing phase. This is where we work with you to ensure our solution is working as expected prior to going live.

The Passport onboarding process is handled by our highly capable team members who will work in tandem with a designated project manager as well as support staff including a server admin, telecom or network engineer. Sometimes this may involve a database administrator on your side in order to obtain all of the necessary hardware and software requirements in place required for the Passport server application. From there, the solution is installed, configured, and tested by Lane.

Onboarding Customer Success Stories with Lane’s Passport

Just recently, Lane onboarded two new customers, Detar Healthcare Systems and Dahl Chase Pathology. Both of these organizations were implementing Clinisys PowerPath solution into their respective facilities. Utilizing Lane Passport fax server application to interface with PowerPath, they were enabled to easily fax patient reports.

Though both of the sites did not have the infrastructure capability to utilize Dialogic virtual SR140 fax card software with their virtual server, Lane was able to devise a plan that would help them overcome this obstacle. Following discussions with both clients we suggested implementing Fax 2.0, an etherFAX Gateway with our Passport fax server application and both sites were able to successfully meet their go-live date.

Following the onboarding and installation process, our Product Support Specialist will perform initial testing to ensure that the application is working flawlessly. From there, your project manager will then engage any third-party vendor as necessary for additional system configurations that interface with the Passport fax server application. Finally, detailed testing will be performed to ensure the effectiveness of the system.

Lane Makes Onboarding with Passport an Effortless Pursuit

At Lane, our team of Product Support Specialists and Project Managers are trained to provide a streamlined onboarding process while onboarding customers with Passport. We understand the complexity of getting an organization up and running on a new digital faxing system, and that is why we strive to make onboarding as smooth and effortless as possible. Get in touch with our team today to find out more about Passport and how our solutions can benefit your organization.

Lane has been an authorized partner with Clinisys (previously Sunquest) for decades. Since 1979, Clinisys has been providing diagnostic informatic solutions to laboratories and healthcare organizations. They develop, design and support a comprehensive clinical information suite for over 1200 hospitals. Clinisys is constantly evolving and pushing the boundaries of diagnostic care for pathology laboratories worldwide.