Lane FAQs
Lane’s FAQ page answers your fax-related questions, from secure faxing to troubleshooting. With Lane’s solutions, faxing is secure, efficient, and hassle-free.
How can I submit a Service Ticket for support of my Passport?
Email SupportUS@LaneTelecom.com for US Customers
Email SupportUK@LaneTelecom.com for UK Customers
Email SupportSG@LaneTelecom.com for Singapore Customers
What are the advantages of internet cloud faxing services, like Fax2.0?
Internet cloud faxing services offer significant advantages, such as cost savings, convenience, and enhanced reliability. It eliminates the need for physical fax machines and dedicated phone lines, so businesses can significantly reduce equipment and maintenance costs.
Additionally, these services would be used in conjunction with your current Passport Message Server. This modern approach streamlines communication and is ideal for businesses looking to improve reliability, efficiency and reduce overhead.
Will my online faxes be secure and private?
Online faxes are built to be secure and private, utilizing encryption and secure servers to protect data during transmission. Many online fax services comply with privacy regulations such as HIPAA, ensuring that sensitive information remains confidential. These security measures prevent unauthorized access, providing peace of mind when handling important documents digitally. This level of protection makes online faxing a reliable option for managing secure communications.
What should I do if my fax isn’t going through?
Depending on the received status of the fax you tried to send, would dictate how to troubleshoot the problem. The most common issues seen are HNG_NO_LOOP, HNG_T1_Timeout or any other kind of Cut-Off. Our first step in diagnosing the issue is always calling the fax number from a phone to validate that it is a good number with valid fax tones. If you get a valid fax tone, then the best way to get resolution would be to place a support ticket with Lane. More than likely we will have to “record” the line to make sure that whatever method is being used to transport the fax out of your network, can reach the outside.
Is there an additional cost for fax numbers?
The only additional cost for any fax line would be if you had Fax2.0 and needed an inbound number ported. The is a one-time inbound port fee and a monthly service fee as long as it is being hosted. If using the hospital provided SIP or Telecom, there is no additional charge for inbound routing and locally hospital provided number. We can route your inbound faxes to a network folder, email address, or PCC Mail address.
Where can I find the latest information about Server Specs for Passport?
What is a secure fax line? How can this be arranged?
A secure fax line ensures the safe transmission of sensitive information by employing encryption and dedicated lines. This can be arranged by using secure online fax services that encrypt data during transmission, protecting it from unauthorized access.
For on-premise fax, we install a dedicated fax server on your network as the central hub for internal fax communications, then add Fax2.0 for sending and receiving fax transmissions. From there, we configure the fax server software to encrypt all transmissions and secure the network with robust firewalls and access controls.
How can I send a test fax?
At Lane, we pride ourselves with staying innovative and meeting the demands of our customers. With that, we offer various tools to send a test fax, or even just send a fax. To send a test fax, if using the Passport Client Applications, click the Windows Start button, select Passport 4000, and select “Send Message”. Log in using your Passport Message Server Credentials and click “OK”. In the Destination Field, type in “Fax 4445556666”, type your subject in the subject line, enter in a Memo if needed and click browse to attach a document you want to fax.
Once attached, click the send button. To validate what the “status” of your fax is, go back to Passport 4000, and click on the Message Tracker. Once logged in, Click the “All” button on the left side and click the refresh. Then your fax should show up and give you a status. If any help is needed, there is a help file built into all of our applications, local or otherwise.
What file types does Lane support?
The main file types that the Passport Message Server can receive to fax out are: PDF, RTF, HTML, TIFF, PCL, DOC(x) and many others. All faxes will be converted and sent as a TIFF. Please note that we cap the maximum number of pages to 500. The reason being a good rule of estimating is a minute per page. Actual page transmission speeds may be higher.
Where can I get a copy of Lane’s W-9?
Email Info@LaneTelecom.com
How can I suggest improvements or developments to Lane Applications?
Contact Us
Get in touch with Lane’s team to see how our custom faxing solutions can transform your business communications.
US: (800) 295-0494
UK: +44 1256 301550
Singapore: +6531581048
Fax: (973) 526-2988
