Lane is shining the Employee Spotlight on a team member whose dedication has played a pivotal role in our company’s growth and success over the past six years—our esteemed Product Support Specialist, Chris Martin.
Six Years of Service Excellence
For the entirety of Chris’s 6-year tenure at Lane, he has been the driving force in our Product Support department, ensuring our clients always receive top-tier technical assistance and service. Week by week, his focus is on implementing fax server applications, upgrading customer systems, and diligently troubleshooting any issues that arise, ensuring customer satisfaction remains at the core of everything we do.
A Memory That Stands Out
Among the many cherished moments at Lane, Chris highlights the annual Christmas party as a unique opportunity to bond with colleagues outside the office space. However, the true highlight for him has been witnessing the team’s commitment to addressing and resolving customer issues collaboratively and effectively—a testament to the strength and unity of the Lane family.
Life Beyond Lane
When not managing product support, Chris engages in an active lifestyle outside work. Whether it’s riding his bicycle, going for a run, or enjoying a game of tennis, Chris is always on the move.
Looking Ahead
When asked about his plans at Lane, Chris expresses excitement for the company’s continued growth and expansion into new markets. As a vital member of the Product Support team, he envisions himself taking on more responsibilities and challenges to contribute further.
Witnessing Lane’s Evolution
When asked about the changes he’s seen since starting at Lane, he mentions the strategic resizing of the team, which has led to increased profitability while maintaining the highest standards. He also points out the remarkable enhancement of Lane’s online presence, with improved website functionality and active engagement on social media platforms. This evolution aligns with our modern approach to business.
Furthermore, the shift from an office-based environment to a fully remote work model stands out as a significant change that has enabled a more flexible and dynamic workflow, aligning with the contemporary work landscape and ensuring continuity and excellence in client service.
Lane: Our People Are Our Greatest Asset
At Lane, our employees are the bedrock of our success, and Chris Martin embodies the exemplary qualities that make our team stand out. His dedication, expertise, and the positive impact he has made over the years underscore the value we place on nurturing talent and fostering a supportive work environment. We look forward to continuing our journey with Chris and the rest of our remarkable team.
