Behind every successful IT solution lies a dependable and skilled support team working tirelessly to ensure customer satisfaction. At Lane, our support team is the backbone of what makes our service seamless and reliable. From resolving technical issues to implementing innovative solutions, this team showcases what it truly means to put the customer first.
A Day in the Life of Lane’s Support Team
Every day, our support team excels at juggling multiple responsibilities with precision and care. Their tasks include:
- Prioritizing Customer Support Tickets: Timely resolution of customer issues is their top priority.
- Overseeing Installations and Upgrades: Making sure our clients’ systems are running on the latest and most reliable configuration.
- Proactively Monitoring Systems: Identifying and addressing upgrade needs before issues arise.
2024 Highlights – How Lane’s Support Team is Driving Success
This year, Lane’s support team has already achieved milestones that highlight their dedication to excellence. Some key examples include:
- Dahl Chase Integration: Enhanced their operations by implementing more inbound routes and supporting Courier Service upgrades.
- Memphis Gas, Light, Water Migration: Achieved a complete virtual migration to Fax2.0 in just one day!
- Stanford University: Resolved complications by migrating their systems off a troublesome SIP gateway to T38Fax.com, ensuring a 100% fax completion rate.
Innovative Implementations in 2024
Lane’s commitment to innovation continues to transform how IT support is provided. This year, the team has implemented several new integrations to improve user experience:
- Hyland Onbase Integration: Seamlessly integrated Onbase to streamline document management.
- Enhanced Xifin Connections: Expanded integration capabilities for better operational performance.
- No Print Document Conversion: Introduced a paperless initiative to reduce waste and improve efficiency.
- Upcoming Features (Coming Soon!): Teams Integration for enhanced collaboration in addition to the Salesforce Plugin to improve workflow and data accessibility.
What Sets Lane Apart?
Lane’s support team doesn’t just solve problems – they elevate the fax user experience. Here’s how they stand out in the industry:
- Customer-Centric Approach: The team ensures every issue is addressed with prompt and personalized attention.
- On-the-Fly Training: Our support personnel provide training for customers as needed, helping them become more confident and capable users of our systems.
- Unmatched Team Collaboration: Lane’s support staff backs each other up to ensure almost instant resolutions for customers.
- Partnerships for Seamless Solutions: Close collaboration with Clinisys and other partners ensures swift and effective issue resolution.
Lane Support: Building on Excellence with Each Scenario
At Lane, we believe support isn’t just a department—it’s a promise. Our expert support team exemplifies this philosophy by consistently delivering exceptional service, innovative solutions, and customer-first resolutions.
Whether you’re looking for advanced fax solutions, seamless integrations, or proactive customer care, Lane’s support team has you covered. Our dedication ensures your business runs smoothly while adopting cutting-edge fax technology with ease.
Need expert IT support or have questions about your current system? Contact the Lane support team today!
