When it comes to developing top-tier, customer-focused fax solutions, Lane’s Fax Software Development team is in a league of its own. Whether it’s addressing customer needs with unparalleled speed to developing next-gen features, our team’s work forms the backbone of Lane’s innovative offerings.
Today, we’re taking a behind-the-scenes look at our development team and providing an overview view of the expertise, agility, and customer-focus that power the fax solutions our valued customer base relies on.
What Does a Day Look Like for Lane’s Fax Developers?
Our development team wears many hats to ensure Lane’s fax software remains reliable, secure, and adaptable for both current and future customer needs. Their day-to-day responsibilities include:
- Managing Customer Tickets: Prioritizing and resolving customer issues with speed and efficiency is a top priority. Timely assistance ensures that businesses relying on Lane never experience unnecessary downtime.
- Installations and Upgrades: From identifying when systems need updates to executing seamless installations, the team keeps all software up-to-date with minimal disruption.
- Improving and Fixing: Writing code is a core task, whether it’s fixing bugs, enhancing features, or creating entirely new capabilities.
- Adapting to Third-Party Changes: Amid constant updates to third-party tools and integrations, the team ensures our solutions stay compatible, stable, and modern by keeping pace with external developments.
- Backup and Research: Every project is thoroughly backed up, and our developers continuously explore new coding strategies and methods to accommodate evolving customer requests.
Our development team’s rigorous approach includes planning with product managers, designing and developing software architecture, and optimizing performance post-deployment. It’s a high-energy cycle of creating, testing, debugging, and learning—all aimed at delivering the best fax solutions possible.
What Makes Lane’s Team Unique
Lane’s Fax Software Development team sets itself apart through a blend of industry expertise, customer-first values, and unwavering collaboration. Here’s how they stand out from the crowd:
1. Customer-Centric Approach
Lane prioritizes a customer-first approach. This comes in the form of providing on-the-spot training, tailoring solutions to unique needs, and committing ourselves to ensuring every customer feels supported and valued.
2. All-Hands-On-Deck Support
The team operates with a “no ticket left behind” mindset, where support personnel immediately back each other up to achieve near-instant resolutions.
3. Strong Collaboration with Partners
We work closely with key partners like Clinisys to resolve complex issues and ensure seamless integrations for our clients.
4. Agile Methodologies for a Fast-Changing Industry
Our team adapts quickly to change and aims to deliver improvements timely and efficiently by leveraging Agile principles and frameworks like Scrum.
5. CI/CD Practices for Efficiency
Automating testing and deployment ensures our releases are rapid and error-free, saving time and boosting reliability.
6. Fostering Collaboration Across Functions
The development team collaborates openly across departments like design and product management to create well-rounded, user-friendly solutions.
How Lane Delivered Exceptional Results for Our Customers
Our customers rely on us. Here are a few examples of how they’ve gone above and beyond for our customers in 2024:
- Streamlining Operations: We helped one customer expand their fax capabilities with additional inbound routes and introduced Courier Service enhancements.
- Fax Migration: Our development team worked to transition a customer’s system to a virtual setup with Fax 2.0—all within just one day.
- Improved SIP Gateway: We successfully migrated one customer’s services to T38Fax.com, in turn delivering a 100% fax completion rate.
- Custom Printer Drivers: Our team developed a set of custom print drivers (IPP, LPR/LPD, and Socket drivers), tailoring them to a customer’s specific requirements through extensive research and development.
Innovations and Features Introduced in 2024
Lane’s commitment to innovation has led to the launch of several new features to better serve our growing customer base this year, including:
- Hyland OnBase Integration: Bringing document management integration with our fax solutions.
- Xifin Integrations: Developing advanced features for managing healthcare claims and diagnostics.
- No Print Document Conversion: Users can now streamline workflows by eliminating unnecessary printing steps.
- Mobile Versions of Enterprise Status: We’ve launched the Android version of mobile fax, which will soon be followed up with our iOS app release.
- Microsoft Teams and Salesforce Plugins: These integrations, which are coming soon, are set to bring greater convenience and collaboration to users.
- Doc Convert Enhancements: A stable new version ensures smoother document handling and conversions.
Overcoming Challenges with Innovation
Lane’s development team thrives in an environment of constant change, tackling challenges head-on with research, testing, and teamwork. Some common challenges include:
- Rapid Technological Advancements: Our team addresses this by staying sharp through continuous education and training.
- Cross-Departmental Coordination: We ensure clear communication and regular collaboration to keep everyone aligned.
- Cloud Migration Complexities: With projects like the cloud version of Passport, our team invests ample time in testing platforms like Azure and AWS to deliver seamless migrations.
What’s Next on Lane’s Roadmap for 2025
The Lane team isn’t stopping anytime soon. Here’s a glimpse of what’s coming next:
- Salesforce and Teams Modules: Our development support professionals, Laszlo and Ray, are hard at work bringing these integrations to life.
- Enterprise Status for iOS & Android: The upcoming release will complete our mobile fax platform suite.
- Enhanced Doc Convert Software: We are applying a new version of DevExpress, which promises better fax performance and reliability.
- Passport Cloud Migration: Modernizing the platform for increased scalability and flexibility.
- Exploring Emerging Technologies: We’re also exploring emerging technologies like AI and machine learning, aiming to enhance product capabilities and create smarter, more efficient solutions for our customers.
A Special Thank You to Lane’s Development Team
Lane’s Fax Software Development team takes pride in combining innovation with unwavering customer support to deliver solutions that modern businesses can count on. By constantly pushing the boundaries of what our fax software can achieve, our development team serves as true innovators in the field.
Contact Lane today to explore the possibilities of working alongside a team that’s redefining fax support and development.
