6 Important Considerations When Choosing a Fax Partner
Businesses, healthcare providers, and government entities continue to depend on faxing. It’s a fast, reliable, and cost effective way to communicate. One of the most important differentiators today regarding your faxing solution is the partner you choose.
Elements of a Strong Fax Partner
Although faxing has been a mainstay in communication for decades, not every partner has the background or expertise to understand your unique needs or infrastructure. A strong partner adds proficiency to your team while you remain focused on the day-to-day work. Choosing a faxing solution is more than the software–it’s also about the team you trust to support your organization.
Below we discuss other points to consider when choosing a partner to build a successful fax solution for your business.
1. Industry Expertise
A robust fax partner has decades of experience in designing, developing and implementing faxing solutions. A competent partner is able to evaluate your current technology infrastructure and suggest a custom fax solution for your unique needs. This gives you the opportunity to focus on your business while your fax partner considers your business goals and objectives to develop a secure fax platform.
2. Affordable Price
A terrific partner has expert knowledge of faxing solutions and understands the importance of staying within your budget. Today there are a multitude of ways to develop a faxing platform. A great partner designs a system to meet your business goals and your budget.
3. Custom Solutions
Technology solutions are more than plentiful today–a software or hardware solution exists for nearly every business need. Although this is helpful in daily business, it may add complexity to developing your faxing solution. Your fax partner must consider your business needs, understand your current infrastructure, and have a firm grasp on trending technologies to develop a solution that works for your business today–and in the future.
4. Dependable Support
Customer support is essential with complex technology platforms. Yet, many software companies provide understaffed support teams and some have cut their teams to receive email-only support requests. A great partner will provide 24/7/365 expert support you can trust–with friendly people you can actually speak to on the phone.
5. Proven On-Boarding Process
Building a great faxing solution is one thing, but implementing it quickly and successfully is quite different. Your fax partner must coordinate with your IT staff, implement and test the solution, and train your team. Exceptional collaboration skills, technical expertise, and project management skills are a must.
6. Reliable Solution
The fax platform built for your organization must drive you toward meeting your business goals and objectives. This means the solution must be well developed, stable, and easy to use. Be sure to check with your faxing partner to see if they provide the product functionality you need. For instance, if you need to see when faxes were received or sent, ensure the fax solution tracks messages throughout the lifecycle of the system and maintains a history of these messages.
To hear the voice of current customers, consider customer testimonials to see how they enjoy using the faxing solution and how they rate the ease of doing business with the faxing partner.
Lane – A Proven Partner
With over four decades of experience building faxing solutions for customers, Lane is a proven partner to provide a secure, custom, and affordable solution for your business. Lane’s dedicated customer support team is available to help your team leverage your investment. The Lane Team prides itself on providing excellent customer service with rapid response times.