As we bring 2025 to a close, we’re excited to reflect on a year filled with growth, new partnerships, and major advances in our product suite, all grounded in the exceptional customer experience Lane is known for. From deepening our integration capabilities to celebrating 49 years in business and five years with Dura Software, this year was truly one to celebrate.
Advancing Our Connected Fax Future
One of our biggest areas of momentum this year came from integrations. We officially launched our Microsoft Teams integration, enabling users to fax securely right from a platform they use every day. We also made significant progress on our Salesforce integration, which will open the door to streamlined communication workflows within one of the world’s most widely used CRM systems.
Fax 2.0 continued to gain traction across industries, reinforcing the critical role secure faxing plays in healthcare and beyond. Meanwhile, we celebrated 49 years of innovation in secure communications, a milestone that brings us one step closer to our 50th anniversary celebration in 2026.
We also expanded our global network of partners, strengthening our ability to scale and innovate. This included officializing our partnership with MorseCom, and Akabis and announcing a new strategic partnership with Invosys. With these partnerships, we’re extending secure, and efficient fax capabilities to even more organizations worldwide.
Operational Excellence and Growth
Behind the scenes, our team drove important initiatives to enhance compliance, security, and reliability. We successfully completed our ISO Surveillance Audit, transitioning to the updated 2022 standards while continuing to strengthen the business practices required to maintain that certification, including regular table-top exercises for incident response, business continuity, and disaster recovery.
We also invested heavily in product research and development, including cloud architecture advancement tied to a major financial-sector RFP, demonstrating our continued direction toward a cloud-first future.
In addition, we:
- Hosted three webinars this year, building awareness and education about secure faxing
- Secured multi-year contracts, reflecting long-term customer confidence
- Continued HIPAA and compliance education across our team
2025 also marked the fifth anniversary of Lane joining Dura Software, a partnership that continues to accelerate our vision.
Support That Sets the Industry Standard
Our customer support team continues to earn remarkable reviews and loyalty and 2025 was our best year yet for customer satisfaction.
Lane achieved:
- 100 NPS-R
- 100 NPS-T
The most common theme? Our people.
We received an outstanding number of shoutouts, especially for Chris Martin, whose responsiveness and deep expertise earned customer love from our customers nationwide. Dave Rudnick also received exceptional praise for his dedication and clarity helping a customer resolve a major trunk issue.
“Lane delivers a reliable product and a support experience that goes above and beyond.”
These reviews are more than just numbers, they reinforce our commitment to being the most trusted partner in secure fax communications.
Modernizing Infrastructure for the Future
This year, we released a new “Orange to Blue” installation featuring operational and security enhancements for improved deployment experiences. We also launched our Enterprise Status App on iOS, giving customers real-time visibility into their environment.
Our product and development teams laid additional groundwork for the future with:
- New automation and test tooling
- Progress on Salesforce and sustained enhancements for Teams
- Backend improvements designed to increase performance, resiliency, and cloud readiness
Together, these advancements ensure Lane delivers modern, scalable, and secure connectivity for years to come.
Staying Connected with Our Industry
2025 was also a year for meaningful collaboration and knowledge-sharing. We:
- Sponsored and attended the Clinisys Customer Summit
- Engaged with laboratory leaders at Mayo Clinic’s Leveraging the Laboratory
- Sponsored the ETHERFAX Partner Summit (lanyard sponsor)
Our partners, customers, and industry peers are a crucial part of our evolution and we’re excited to continue growing alongside them.
Looking Ahead: A Monumental 2026
As we welcome the new year, we’re preparing for one of our most exciting chapters yet.
2026 will include:
- Lane’s 50th anniversary: A milestone celebration of five decades of secure fax innovation.
- Continued enhancement of ISO compliance rigor
- Focusing on our existing partnerships and building new ones
- Strengthening business continuity and disaster recovery planning
- Major product development initiatives, including:
- Cloud Passport for Clinisys
- A cloud version of Passport similar to Pass Fax
- Advanced AI research and training for automation and data extraction
(including OCR and potential natural language processing) - New Active Directory user management options
- Batch barcode breakout for fax workflows
- Improved integration flexibility and workflow capabilities
Innovation is our focus, but customer experience remains the heart of everything we do.
Thank You for an Exceptional 2025
To our customers, partners, and team members: thank you for your continued trust and collaboration. Your feedback and success stories inspire every enhancement we launch.
As we head toward our 50th year in business, we’re more energized than ever to deliver secure communication technology that empowers critical industries to operate with speed, stability, and confidence.
We are excited for all of the amazing things to come in 2026, our 50th year!
