At Lane, we measure our success by the experience our customers have every day, whether they’re sending mission-critical faxes, handling high volumes, or navigating complex integrations. In 2025, one message has come through loud and clear: our customers value the people behind our technology just as much as the technology itself.
This year, we’ve seen overwhelming promoter feedback, thoughtful comments, and direct praise for our support team, especially Chris Martin and Dave Rudnick who lead the support team. They continue to set the standard for responsiveness, clarity, and genuine care.
Below is a look at what our customers are saying and why service remains one of Lane’s biggest differentiators.
Praise for Fast, Reliable, Human Support
Across industries, from healthcare to public sector to enterprise, customers emphasized the same strengths of the Lane support team: speed, reliability, and exceptional service.
- “Very reliable system. Great customer service when issues do arise.”
- “Always the best service I receive. Thanks Lane team.”
- “All the Lane employees have always provided exceptional service.”
- “Speedy complete reply — thanks.”
- “David was efficient and helpful. We appreciate the service from Lane staff.”
- “Always a pleasure working with Lane.”
- “Very helpful to fix the concern.”
- “Passport tech support has always been great, including for today!”
These comments highlight what we strive for every day: a team that resolves issues quickly, communicates clearly, and keeps our customers running without disruption.
A Standout Year for Chris Martin
Customers across the country consistently mentioned Chris by name for his expertise, responsiveness, and professionalism.
A few of this year’s standout quotes:
- “Chris Martin is a huge help! Thank you!”
- “Chris Martin is a life saver! Thanks so very much!”
- “Christopher is great. He is very prompt and concise with his answers to our inquiries.”
- “Christopher Martin is always quick to respond to my requests. He is very knowledgeable and courteous.”
- “Chris Martin is always super helpful and knowledgeable. He’s helped us get through any issues and migrations we have had seamlessly.”
- “Christopher Martin is the best!”
Chris continues to be one of the most celebrated members of our support team, and the feedback speaks for itself.
Exceptional Follow-Through from Dave Rudnick
We also received powerful feedback about Dave’s dedication. One customer even sent the following message:
“I wanted to thank Dave for his dedication in assisting with the issue. He was able to point out the problem and I was able to give our telecom team the information to correct the trunk issues.
Dave gave clear instructions on what to do once the issue with the trunk was resolved. Dave followed up multiple times to verify that all issues were resolved and assisted with getting all failed faxes resent.
I cannot express into words how appreciative I am of his clear desire to ensure that the issue was completely resolved. Support does not get better than this.”
This kind of detailed recognition underscores the deep expertise and commitment our team brings to every customer situation.
Customer Confidence Across Every Rating
Across the board in 2025, our team at Lane demonstrated a pattern of consistent excellence:
- High reliability
- Clear communication
- Fast responses
- Knowledgeable guidance
- Confidence in Lane’s people and technology
Our customers rely on us during their most essential, time-sensitive moments. Their feedback reminds us how important that trust is and why investing in world-class support matters.
Looking Ahead: Continuing a Tradition of Exceptional Service
2025 was a standout year for customer satisfaction, not just because our technology performed, but because our people showed up.
As we move into 2026, our commitment remains the same:
- Respond quickly
- Solve problems thoroughly
- Support every customer with care
- Keep improving the Passport and Fax2.0 experience
We’re grateful for the trust placed in us and honored to support organizations whose work impacts communities, patients, and businesses every day.
Here’s to another year of excellence, partnership, and delivering service our customers can count on.
